Cassandra Russell
Vancouver,WA
Summary
Detail-oriented and excelling in customer service management and support operations. Skilled in compliance monitoring and data input. Professional in processing with strong analytical and organizational skills. Known for team collaboration, adaptability, and delivering consistent results. Adept at data management, documentation, and workflow optimization. Reliable and flexible in meeting changing needs and ensuring high standards.
Overview
11
11
years of professional experience
Work History
Compliance Processor
KinderCare Learning Centers
09.2019 - Current
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Mastered industry-specific software tools to expedite data entry tasks and reduce manual input errors.
- Maintained high levels of data security by adhering to strict data protection policies.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
Support Manager
Walmart
08.2017 - 09.2019
- Managed daily operations to ensure smooth functioning of the store.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
Customer Service Manager
Walmart
06.2015 - 08.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Cashier
Walmart
08.2014 - 06.2015
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
Trinity High School
Euless, TXSkills
- Strong attention to detail
- Teamwork and collaboration
- Proficient in data input
- File management expertise
- Microsoft Excel
- Computer skills
- Compliance monitoring
Timeline
Compliance Processor
KinderCare Learning Centers
09.2019 - Current
Support Manager
Walmart
08.2017 - 09.2019
Customer Service Manager
Walmart
06.2015 - 08.2017
Cashier
Walmart
08.2014 - 06.2015
Trinity High School
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