Cassandra Dale
Summary
Dynamic individual with hands-on experience in Business Operational Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Chief Administrative Officer
Suite Office Pros, LLC
10.2015 - Current
- Managed financial, operational and human resources to optimize business performance.
- Represented organization at industry conferences and events.
- Streamlined administrative processes by implementing new systems, reducing inefficiencies and increasing productivity.
- Leveraged data, implemented new technology and revised procedures to support change.
- Guided staff and provided opportunities for growth by encouraging creativity and ownership.
- Oversaw divisional marketing, advertising and new product development.
- Formulated and executed strategic initiatives to improve product offerings.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Oversaw business-wide changes to modernize procedures and organization.
EXPORT LOGISTICS ANALYST
Harley Davidson Inc
08.2019 - 02.2020
- Improved interdepartmental communication through regular updates and collaboration on export-related matters.
- Reduced shipment delays by proactively addressing potential compliance issues and resolving discrepancies in documentation.
- Increased efficiency in document retrieval by maintaining organized electronic files for easy access during audits or inquiries.
- Ensured regulatory compliance by staying up-to-date on industry changes and applying knowledge to daily tasks.
- Minimized risk exposure by verifying accuracy of documents such as commercial invoices, packing lists, certificates of origin, and bills of lading before submission to relevant parties or authorities.
- Conducted regular audits of export files to identify areas for improvement and implement corrective actions accordingly.
- Supported company growth by assisting in the development and implementation of standard operating procedures for export documentation processes.
- Managed a high volume of export orders, prioritizing tasks effectively to meet tight deadlines.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
Export Compliance Manager
Konecranes Nuclear Equipment & Services, LLC
01.2013 - 02.2016
- Managed compliance efforts, reporting and audits.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Prepared records and data for regular audits.
- Streamlined compliance processes by implementing efficient monitoring systems and tools.
- Developed and delivered training programs to inform new and current employees about compliance issues.
- Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
- Monitored emerging trends in regulatory requirements, anticipating potential impacts on the organization''s operations.
- Supported the implementation of new regulations within the organization by developing strategic plans and action items for each department.
- Improved communication channels between departments by establishing regular meetings and reporting structures related to compliance matters.
- Enhanced overall business operations by continuously improving policies, procedures, and controls related to compliance requirements.
- Maintained effective working relationships with regulatory authorities, suppliers and customers.
- Strengthened company-wide awareness of relevant laws, regulations, and industry standards through targeted trainings, presentations, and ongoing communication efforts.
- Provided expert advice to senior management on potential risks, legal implications, and recommended solutions for complex compliance issues.
- Evaluated third-party vendors'' adherence to applicable laws/regulations before engaging them as partners or service providers for the company''s projects.
- Developed comprehensive training programs for employees, fostering a culture of compliance throughout the organization.
- Managed investigations into potential violations of laws or regulations, ensuring swift resolution and corrective actions when necessary.
- Collaborated with contract team to review client contracts and facilitate personnel compliance training.
- Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
- Developed policies and procedures to manage compliance risks, safeguarding organizational reputation.
- Improved regulatory understanding across organization by developing and delivering comprehensive compliance training programs.
- Reduced legal risks by rigorously enforcing compliance protocols in all business operations.
- Enhanced operational efficiency with design and implementation of centralized compliance information system.
- Advanced organizational compliance maturity by benchmarking against industry standards and implementing best practices.
- Spearheaded adaptation of new compliance frameworks, keeping organization ahead in regulatory compliance.
- Devised and maintained compliance recordkeeping processes to support initiatives.
- Implemented effective compliance policies and procedures to meet regulatory requirements.
- Established and monitored compliance procedures to provide consistent implementation across departments.
- Developed compliance training initiatives and materials, educating staff on regulations.
- Analyzed and identified risk areas to determine compliance with applicable laws and regulations.
- Kept up to date on compliance trends and rulings using meticulous research and study.
- Investigated potential compliance violations and reported findings to senior management.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Conducted careful analysis to design and write project documentation.
- Facilitated the successful execution of complex export shipments by collaborating with cross-functional teams, ensuring all parties remained informed of shipment requirements and timelines.
- Played a key role in maintaining the company''s reputation for timely deliveries and high-quality service by consistently meeting or exceeding customer expectations throughout the export process.
- Collaborated with sales teams to accurately forecast shipment volumes, allowing for better resource allocation and planning.
- Ensured timely submission of required export paperwork, resulting in increased customer satisfaction levels.
- Assisted in negotiating favorable shipping rates with carriers, lowering overall transportation costs for the company.
- Developed strong working relationships with freight forwarders and customs brokers, ensuring smooth operations for shipments.
- Coordinated closely with finance department to ensure timely issuance of invoices and proper payment collection from clients.
- Conducted regular audits of export files to identify areas for process improvement, enhancing efficiency within the department.
- Resolved shipment discrepancies promptly, minimizing delays and maintaining client satisfaction rates.
- Achieved improved communication between departments by serving as a liaison between sales, production planning, warehousing personnel, ensuring seamless coordination during peak periods.
- Enhanced data accuracy through diligent recordkeeping practices that allowed management to make informed decisions regarding resources allocation.
- Reduced errors in export documents by meticulously reviewing and verifying accuracy of information provided.
- Spearheaded the implementation of new software solutions designed to automate manual processes, resulting in reduced processing times for export documentation tasks.
- Maintained compliance with international trade regulations by staying current on industry updates and applying necessary changes to internal procedures.
- Provided exceptional customer service by addressing inquiries related to shipment status, product availability, and other logistics concerns quickly and professionally.
- Supported continuous improvement efforts through participation in cross-functional project teams focused on streamlining export-related activities.
- Streamlined export documentation processes by implementing efficient organization and filing systems.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Obtained necessary import and export licenses and permits for shipments.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Prepared and submitted Harmonized Tariff Schedules (HTS) codes to US Customs.
- Applied standard tables and knowledge of law to calculate duty and tariff payments of each shipment.
- Insured cargo against loss, damage or pilferage.
- Maintained up-to-date knowledge of US customs regulations and international trade laws.
- Managed all aspects of export operations, ensuring timely delivery and customer satisfaction.
Executive Administrative Assistant
Konecranes Nuclear Equipment & Services, LLC
03.2012 - 02.2016
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
- Implemented updated policies and practices for organization and monitored effect.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Updated and maintained confidential databases and records.
- Took notes and dictation at meetings.
Staff Accountant
Konecranes Nuclear Equipment & Services, LLC
03.2012 - 02.2016
- Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
- Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
- Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
- Participated in internal and external audit processes to establish accurate financial records and comply with Generally Accepted Accounting Principles and regulatory requirements.
- Executed financial reporting, managing prepaid accounts, schedules, reconciliations, event settlements, and month-end accruals.
- Increased accuracy of financial statements through diligent attention to detail and thorough review processes.
- Collected and arranged financial information and entered details into [software] financial management system.
- Supported management decision-making by providing detailed financial analysis and recommendations backed by data-driven insights.
- Created journal entry schedules to improve efficiency, support, and documentation of accounting processes.
- Reduced month-end closing time by optimizing reconciliation procedures and improving communication among team members.
- Assisted in budget preparation, providing accurate forecasts for revenue and expenses based on historical trends.
- Streamlined month-end close process, cutting down time required by efficiently organizing workpapers and financial statements.
- Simplified invoicing process, reducing errors and improving turnaround time for accounts receivable.
- Collected and reported monthly expense variances and explanations.
- Diminished outstanding debts by analyzing accounts for issues.
Education
Bachelor of Arts - Accounting And Finance
Liberty University
Lynchburg, VABachelor of Science - International Business
Liberty University
Lynchburg, VASkills
- Internal Policy and Procedure training and development with departmental cross-training
- Management of administrative processes
- Proficient in global trade compliance and regulations
- Accounts receivable management
- Tax preparation
- Accounts payable management
- Specialized knowledge in tariff classification
- Hazardous materials handling
- Customs documentation development, preparation and management
- SAP key user expertise
- Office administration and management
Certification
Hazmat Shipping Certification - Lions Technology
Export Compliance Certification - Global Training Center
Timeline
EXPORT LOGISTICS ANALYST
Harley Davidson Inc
08.2019 - 02.2020
Chief Administrative Officer
Suite Office Pros, LLC
10.2015 - Current
Export Compliance Manager
Konecranes Nuclear Equipment & Services, LLC
01.2013 - 02.2016
Executive Administrative Assistant
Konecranes Nuclear Equipment & Services, LLC
03.2012 - 02.2016
Staff Accountant
Konecranes Nuclear Equipment & Services, LLC
03.2012 - 02.2016
Bachelor of Arts - Accounting And Finance
Liberty University
Bachelor of Science - International Business
Liberty University
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