Cassandra Daniels
Phoenix,AZ
Summary
Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable employee with strong ability in production and management, problem solving, time management and leadership Highly organized, proactive and punctual with team-oriented mentality.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
29
29
years of professional experience
Work History
Claims Assistant
State Farm
10.2021 - Current
- Participated in ongoing training programs to stay up to date
- Interview and to determine claim denial and settlement
- Interview policy holders, third parties and witness to determine liability
- Managed a high volume of inbound calls from policyholders, providing empathetic support during stressful situations.
- Provided training for new Claims Service Assistants on company policies, software systems and customer service techniques.
- Followed up with customers on unresolved issues.
- Identified fraudulent claims through thorough investigation and documentation of findings.
- Reduced claim processing time for faster customer service and improved satisfaction rates.
- Supported team members in handling complex claims, sharing expertise and knowledge for effective problemsolving.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted customers with billing disputes or discrepancies, providing excellent customer service and prompt resolution.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to their rental needs.
- Increased customer satisfaction by providing personalized rental suggestions based on client needs and preferences.
Production Worker
Labor Systems Job Center
01.2021 - 07.2021
- Set up and operated production equipment according to daily work orders and safety procedures
- Boxed, labeled and moved items to keep production lines moving swiftly
- Accomplished production goals by working with speed and accuracy
- Completed product assembly according to standardized procedures
- Wrapped items, placed in boxes and added proper labeling to prepare for shipment
Finance Assistant
U Park We Sell
02.2019 - 12.2020
- Greeted customers pleasantly and answered all account questions
- Assessed data and information to check entries, calculations and billing codes for accuracy
- Created various different documents, including correspondence and memos to assist vehicle inventory
- Tracked income and expenses for business using accounting software
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting
Production Line Leader
FLP
02.2018 - 02.2019
- Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas
- Delegated tasks to multiple employees while maintaining efficient workplace
- Resolved team member concerns and problems while facilitating solutions and forwarding complex matters to higher authorities
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures
Assistant Manager
Burger King
09.2015 - 10.2016
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand
- Implemented training processes for newly hired employees and supervised shift managers, shift leads and production personnel
- Organized schedules, workflows and shift coverage to meet expected business demands
- Directed and led employees, supervising activities to drive productivity and efficiency
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Delegated daily tasks to team members to optimize group productivity
Customer Service Cashier
Walmart
03.2010 - 10.2012
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking
- Cleaned and stocked front end areas, including register changing tapes and ribbons
- Processed returned items in accordance with store policy
- Scanned items quickly to keep lines moving and reduce overall wait time
Medical Records Clerk
Perot (FMC)
05.2007 - 09.2009
- Scanned incoming documentation
- Pulled patient charts for upcoming appointments
- Verified, updated and entered patient information into system
- Utilized copying equipment for medical record duplication, answered phones and filed documents
- Recorded and filed patient data and medical records
- Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts
Shift Manager (Evening)
Taco Bell Restaurant
03.2003 - 01.2007
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Managed schedules, accepted time off requests and found coverage for shifts
- Directed employees through daily routines
- Handled any customer complaints, questions and inquiries
- Managed cash positions and made bank deposits
- Managed scheduling for 17 employees
- Trained new employees on company policies, procedures, techniques and customer service standards
Production Line Leader Class 4
MI Home Product
02.1997 - 01.2007
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines
- Successfully led production team of 23 window productions, implementing quality training and effective workflows
- Delegated tasks to multiple employees while maintaining efficient workplace
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas
- Resolved team member concerns and problems while facilitating solutions and forwarding complex matters to higher authorities
- Met other supervisors and business leaders to plan and guide workflow and operations
Shift Manager
Whataburger
05.1999 - 01.2003
- Scheduled and directed staff in daily work assignments to maximize productivity
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
- Prepared weekly payroll to keep up with projected weekly revenue
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
Cashier
Taco Bell Restaurant
06.1995 - 11.1996
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Resolved customer complaints and escalated worsening concerns for remediation
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Operated cash register, collected payments and provided accurate change
Education
Associate of Applied Science - Medical Assisting
College America
Flagstaff, AZ05.2007
Skills
- Assembly procedures
- Product packaging
- Customer assistance
- Cash register operation
- Goal-oriented
- Issue and conflict resolution
- Flexible
- Training & Development
- Communication
- Work ethic
- Team building
- Claims Processing
- Claim investigation
- Team Collaboration
- Decision-Making
- Documentation Review
- Conflict Resolution
- Coverage Determination
- Policy Knowledge
- Customer Service
- Critical Thinking
- Teamwork skills
- Self Motivation
- Goal Setting
- Policy Review
- Insurance Coverage Verification
Timeline
Claims Assistant
State Farm
10.2021 - Current
Production Worker
Labor Systems Job Center
01.2021 - 07.2021
Finance Assistant
U Park We Sell
02.2019 - 12.2020
Production Line Leader
FLP
02.2018 - 02.2019
Assistant Manager
Burger King
09.2015 - 10.2016
Customer Service Cashier
Walmart
03.2010 - 10.2012
Medical Records Clerk
Perot (FMC)
05.2007 - 09.2009
Shift Manager (Evening)
Taco Bell Restaurant
03.2003 - 01.2007
Shift Manager
Whataburger
05.1999 - 01.2003
Production Line Leader Class 4
MI Home Product
02.1997 - 01.2007
Cashier
Taco Bell Restaurant
06.1995 - 11.1996
Associate of Applied Science - Medical Assisting
College America
Personal Information
Date of Birth: 09/05
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