Cassandra Da silva
Summary
Management experience, proven ability to drive sales performance, coach and motivate teams, and deliver elevated customer experiences. Clienteling, and supporting daily store operations including opening and closing procedures, merchandising, and inventory control. Recognized for strong leadership, communication, and leading by example on the sales floor.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic
Overview
4
4
years of professional experience
Work History
Sales Lead Keyholder
Intimissimi
10.2025 - Current
- Personalized client experiences in a luxury retail environment, driving consistent sales growth and customer loyalty.
- Led by example on the sales floor, achieving and exceeding individual and store KPIs including UPT, AOV, and conversion.
- Assisted in training, coaching, and motivating team members on product knowledge, styling, and Intimissimi brand standards.
- Supported daily store operations including opening/closing procedures, cash handling, and visual merchandising execution.
- Built strong client relationships through one-on-one fittings, wardrobe recommendations, and follow-up outreach.
- Maintained high standards of store presentation, replenishment, and inventory accuracy.
- Acted as a key holder and manager-on-duty when required, ensuring smooth operations and excellent customer service.
Arabian Oud
Keyholder
05.2025 - 09.2025
- Fragrance consultations based on customer preferences, scent profiles, and brand heritage.
- Consistently met and exceeded individual and store sales goals through strong product knowledge and client engagement.
- Built lasting client relationships to encourage repeat business and brand loyalty.
- Demonstrated expertise in Arabian Oud fragrances, oils, and complementary products to drive upselling and cross-selling.
- Maintained high standards of visual merchandising and inventory organization.
- Processed transactions accurately using POS systems and handled cash and credit payments.
- Delivered an elevated customer experience aligned with luxury retail standards.
Retail Sales Associate
Sunglass World
02.2024 - 04.2025
- Opening and closing the store,
- keeping the store clean,
- Sunglasses and ensure that customers leave satisfied with their purchase, as well as giving them the information they need.
Cashier/Customer Services
Home Depot
07.2023 - 11.2024
- Greeted customers upon arrival at the counter with their purchases and provided them with product pricing information.
- Accepted credit cards and cash, and processed payments according to standard operating procedures.
- Provided receipts and change to customers and ensured they made payment before leaving the counter.
- Managed all cash and credit transactions through the POS system and ensured that any operational issues were communicated to the supervisor or resolved.
- Evaluated customer loading assistance needs and ensured they were met by requesting additional staff when necessary.
- Actively monitored assigned self-checkout systems and provided intervention and assistance when required.
- Tallied the cash register at the end of each shift, ensuring that any discrepancies were resolved before the end of each shift.
- Ensured customers were guided or directed to the products of their choice and provided them with the appropriate information based on their needs. Helped customers choose the right product by explaining and demonstrating the features of the selected items.
- Informing customers about offers, discounts, or product lines to encourage them to make purchases.
Cashier/Sales Associate
Ulta Beauty
08.2021 - 12.2022
- My tasks were to organize the products, clean my area, and make sure customers could find the accessories, makeup, fragrances, etc.
- Close the register, offer the credit card, and explain the benefits customers get from getting the credit card and rewards.
- Organize each products
- I was looking for the tone or what needs customer and compare the differences of each brand of makeup.
Education
Diploma -
Bearden High School
Knoxville, TN05.2022
Skills
- Store operations
- Team management
- Strong leadership
- Customer service
- Inventory monitoring
- Team training and development
- Daily reporting
- Team member development
- Cash handling
- Bank deposits
- Drawer counting
- Teamwork
- Sales leadership
LANGUAGES
Spanish
English
Timeline
Sales Lead Keyholder
Intimissimi
10.2025 - Current
Arabian Oud
Keyholder
05.2025 - 09.2025
Retail Sales Associate
Sunglass World
02.2024 - 04.2025
Cashier/Customer Services
Home Depot
07.2023 - 11.2024
Cashier/Sales Associate
Ulta Beauty
08.2021 - 12.2022
Diploma -
Bearden High School
Experiences
- Customer Services - 7 years
- Retail Associate - 6 years
- Fragrances & Makeup Ulta Beauty - 5 years
- Fashion - 4 years
- Management - 7 years