Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Dauncey

Kennewick,WA

Summary

Fastidious Quality Assurance Technician. Delivers highest quality products and services to satisfy production requirements. Uses proactive approach to prevent defects by working with developers and testers through every stage of product development to eliminate deficiencies and defects.

Artist and soon to be business owner. Having experience in Quality Assurance has given me the knowledge and skills to perform my own routine checks on my art work and many other handmade items to assure the best in quality.

Overview

12
12
years of professional experience

Work History

Quality Assurance Technician

Lambweston
Pasco, WA
02.2024 - Current
  • Ensured that all products meet customer requirements prior to shipping.
  • Implemented best practices for ensuring high levels of product quality.
  • Provided technical assistance in the development of new products or processes.
  • Compared samples to standards and specifications by performing detailed measurements and tests.
  • Completed routine inspections of components and products to fulfill quality assurance requirements.

Cashier

Burger King
Kennewick, WA
07.2017 - 01.2021
  • Janitorial work - Cleaning lobby, playland, bathrooms, kitchen, etc.
  • Used suggestive selling techniques to promote add-on sales.
  • Make and expedite food into the right orders, and make shakes/beverages.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Financial responsibility Food Handler -Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Trained new team members in cash register operation, stock procedures, and customer services.

janitor

MSA
Richland, WA
02.2020 - 05.2020
  • Clean all bathrooms, kitchens, offices, shower trailers, bathroom trailers, conference rooms, and cubicles.
  • Detailed work in bathrooms, kitchens, offices, and conference rooms.
  • Clean windows, walls, ceilings, carpets and furniture in assigned areas.
  • Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
  • Maintain janitorial supply inventory.
  • Replenish bathroom supplies such as soap, paper towels and toilet tissue.
  • Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
  • Clean and sanitize restrooms, sinks, countertops and other surfaces.
  • Sweep, mop and vacuum floors of all areas.

Cashier/Stocker

At Home
Kennewick, WA
09.2019 - 01.2020
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Used suggestive selling techniques to promote add-on sales.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Newspaper Carrier

TRI-CITY Herald
Kennewick, WA
02.2012 - 08.2016
  • Delivered newspapers to customers on a daily basis.
  • Organized routes efficiently to maximize time management.
  • Ensured that all deliveries were made according to schedule and route plan.
  • Responded quickly to customer complaints or requests for assistance related to newspaper delivery services.
  • Received newspapers from distribution centers or printing facilities to deliver and collect money when due.

Education

High School Degree -

Kamiakin High School
Kennewick, WA
06.2018

Skills

  • Samples comparison
  • Routing inspections
  • Specifications knowledge
  • Manual Testing

Timeline

Quality Assurance Technician

Lambweston
02.2024 - Current

janitor

MSA
02.2020 - 05.2020

Cashier/Stocker

At Home
09.2019 - 01.2020

Cashier

Burger King
07.2017 - 01.2021

Newspaper Carrier

TRI-CITY Herald
02.2012 - 08.2016

High School Degree -

Kamiakin High School

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Cassandra Dauncey