Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cassandra Davidson

Calumet City,United States

Summary

Determined professional with an engaging personality displaying a courteous attitude to both employees and customers. Committed to providing a high level of service and for finding ways to improve processes.

Overview

11
11
years of professional experience

Work History

City Carrier

United States Postal Service
04.2014 - Current
  • Directly interact with both residential and business customers adhering to postal rules and regulations
  • Ensure all mail and packages distributed to station for assigned route is separated, organized and loaded onto vehicle for street delivery
  • Drive to assigned route with work vehicle and deliver mail/packages for approximately 300 customers
  • Responsible for inspecting work vehicle; reporting any problems and potential safety hazards
  • Responsible for managing workflow to adhere to timely mail/package delivery especially handling of expedited package deliveries with timeframes
  • Interact with customers when necessary to assist with general inquiries involving mail-related issues and assess situations for best solution needed or refer customer to the proper department within the Postal Service to resolve the problem.

Board Assistant

Circle Family Health Network
11.2013 - 03.2014
  • Provided administrative support to Board Chair of medical organization and occasional assistance to departments with generating reports and documents for review
  • Was responsible for answering phones, organizing hard copies and creating digital files of all Board related correspondence
  • Arranged Board meetings; calling attendees to coordinate timeframes and preparing all meeting related correspondence, food preparations and other resources as needed
  • Communicated with Board Members who were mostly local politicians and department heads, for purposes of scheduling meetings and communicating time-sensitive information on behalf of Board Chairperson
  • Screened calls and emails and initiated actions to respond or direct messages for managers
  • Conducted research and analyzed data to provide detailed reports for review at meetings
  • Handled confidential and sensitive information with discretion and tact
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Received complaints that required executive resolution and ensured proper handling from appropriate department to resolve such in a timely manner and maintain records for reporting purposes
  • Transcribed meeting minutes, answered phones and composed organization wide emails and correspondence on behalf of Board Chair when necessary

Education

No Degree - Accounting And Business Management

Axia Online College of University of Phoenix
Chicago, IL

High School Diploma -

Charles A Prosser High School
Chicago, IL
06.1990

Skills

  • Relationships and rapport
  • Postal regulations knowledge
  • Strong Problem Solver
  • Process Improvements

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted a business customer with a more efficient package pickup method that also minimized Carrier overall street time.
  • Created a customized proposal template for a team of 7 Sales Executives which led to a streamlined process of developing creative and informative presentations.

Timeline

City Carrier

United States Postal Service
04.2014 - Current

Board Assistant

Circle Family Health Network
11.2013 - 03.2014

No Degree - Accounting And Business Management

Axia Online College of University of Phoenix

High School Diploma -

Charles A Prosser High School

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Cassandra Davidson