Cassandra Davis
Patterson,California
Summary
Materials professional experienced in time management and task prioritization. Offers skills in equipment maintenance, knowledge of safety practices and background in meeting tight deadlines. Looking to put knowledge and abilities to good use in challenging position focused on meeting performance targets.
Overview
7
7
years of professional experience
Work History
Restaurant Shift Lead
Pilot Travel Centers
Patterson, CA
03.2018 - Current
- Utilized POS system to receive and process food and beverage orders.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept register accurate through correct billing, payment processing and cash management practices..
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Shift Leader
Panda Express
Patterson , CA
12.2020 - 07.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed overstocking, restocking and inventory control procedures during morning shifts.
Crew Trainer
McDonalds
Patterson, CA
06.2016 - 06.2018
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety and customer service.
- Maintained current knowledge of all team position requirements.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Restocked items on shelves and bins to keep inventory available.
- Offered exceptional customer service to all guests.
Education
High School Diploma -
California Virtual Academies
Modesto, CA01.2017
Skills
- Special Requests
- Disciplinary Action
- Shift Management
- Safe Drops
- Workflow Optimization
- Preventive Maintenance
- Cost Efficiency
- Margin Goals
- Quality Control Guidelines
- Stocking and Replenishing
- Verifying Time Sheets
- Accuracy and Efficiency in Documentation
Timeline
Shift Leader
Panda Express
12.2020 - 07.2021
Restaurant Shift Lead
Pilot Travel Centers
03.2018 - Current
Crew Trainer
McDonalds
06.2016 - 06.2018
High School Diploma -
California Virtual Academies
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