Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Dean

Lansing,MI

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

21
21
years of professional experience

Work History

Home Health Aide

State Of Michigan
06.2015 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Assisted disabled clients to support independence and well-being.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Provided transportation and appointments management.
  • Followed nutritional plans to prepare optimal meals.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Developed rapport to create safe and trusting environment for care.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Supervised daily activities and provided assistance to staff.
  • Administered medication as directed by physician.
  • Administered prescribed medications under direction of physician.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Completed medical and program reports and maintained records following clinic standard operating procedures.
  • Transported clients for medical and personal outings.
  • Provided direct personal care and administrative services to clients.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Improved patients' comfort with massage and application of topical treatments.

Marketing Manager

Metal Masters Construction
11.2010 - 06.2015
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
  • Managed workflow between staff, coordinating documents, planning and creative material distribution.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
  • Maintained complete database of files, contacts and project materials.

Administrative Assistant

Erie Construction Mid West Inc.
02.2002 - 11.2010
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Maintained staff directory and company policy handbook for human resources department.
  • Performed research to collect and record industry data.
  • Coordinated bookkeeping activities in QuickBooks and Lawson.
  • Created PowerPoint presentations for business development purposes.
  • Created detailed expense reports and requests for capital expenditures.
  • Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Managed Access databases converting complex data into easy-to-interpret data.

Education

High School Diploma -

James Madison High School
Norwalk, GA

No Degree - Business Management

Lansing Community College
Lansing, MI

Skills

  • Progress Monitoring
  • Observation Communication
  • Daily Charting
  • Client Relationship and Rapport
  • Client Documentation
  • Patient and Compassionate
  • Multitasking and Time Management
  • Multi-Line Telephone Systems
  • Document and File Management
  • Strong Organizational Skills
  • Computers and Technology
  • Database and Client Management Systems
  • Payroll Administration
  • Excel Spreadsheets
  • Invoice Processing
  • Spreadsheet Management
  • Report Analysis
  • Workers' Compensation Knowledge
  • Data Entry Documentation
  • Payment Distribution
  • Check Processing

Timeline

Home Health Aide

State Of Michigan
06.2015 - Current

Marketing Manager

Metal Masters Construction
11.2010 - 06.2015

Administrative Assistant

Erie Construction Mid West Inc.
02.2002 - 11.2010

High School Diploma -

James Madison High School

No Degree - Business Management

Lansing Community College

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Cassandra Dean