Cassandra DeCost
Pennsville
Summary
Hardworking employee enthusiastic about learning any new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly, and professional service at all times.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Self Employed Services
01.2020 - Current
- Loaded vehicle and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Security Site Supervisor
Raptor Protection Group
08.2021 - 05.2022
- Maintained positive environment dedicated to teamwork and performance.
- Guided team members on how to respond effectively to different scenarios.
- Supervised property entrances and exits and monitored employee safety.
- Recorded required data for incident reports and files.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Demonstrated public safety dedication by patrolling community events.
Armed Security Officer
Guard One Security
03.2021 - 08.2021
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Monitored building access and identified all officials and employees before authorizing entrance.
- Maintained order and safety while providing customer service and information to facility visitors.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Investigated reported incidents to protect company assets.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Tracked vehicles on premises, including license plate numbers.
- Supported criminal investigations through collaboration with local law enforcement agencies.
- Intervened on disturbances and utilized de-escalation techniques to prevent physical intervention and destruction of site property.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Protected company assets against theft or damage by conducting frequent building and grounds patrols.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at [Type] facilities.
- Sounded alarms and brought in relevant authorities in case of fire or criminal activities.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Grill Operator
Waffle House
02.2015 - 10.2019
- Maintained cleanliness and organization of line workstations.
- Supported other kitchen team members when needed.
- Cooked food to order adhering to company quality standards.
- Distributed prepared food to servers.
- Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards.
- Monitored kitchen productivity and assessed overall
Call Center Representative
Lynx Services
11.2013 - 10.2014
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Coordinated with various company teams to offer and implement successful solutions to customer problems.
- Updated customer accounts, addresses and contact information within call management databases.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Education
GED -
Calloway County High School
Murray, KYSkills
- Interviews and Interrogations
- Skilled in Conflict Resolution
- Company Risk Mitigation
- Operational Effectiveness
- CCTV Experience
- Security Screening
- Investigative Procedures
- Law Enforcement Support
- Court Testimony
- OSHA Training
- Loss Prevention Expertise
- GPS navigation
- Heavy lifting
- Customer service
- Attention to detail
- Dependable and reliable
- Verbal and written communication
- Valid Driver's license
- Clear communication
- Punctual and reliable
- Shopping orders
- Positive attitude
Timeline
Security Site Supervisor
Raptor Protection Group
08.2021 - 05.2022
Armed Security Officer
Guard One Security
03.2021 - 08.2021
Delivery Driver
Self Employed Services
01.2020 - Current
Grill Operator
Waffle House
02.2015 - 10.2019
Call Center Representative
Lynx Services
11.2013 - 10.2014
GED -
Calloway County High School
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