Open To Work
Cassandra Delaplain
Oklahoma City,OK
Work Preference
Summary
It is an honor to have this opportunity to apply with you. Thank you so much for taking the time to look over my resume and consider me for a position within your work community. I am excited to move forward with a well proven company such as yours.
Overview
27
27
years of professional experience
Work History
Staine Glass Artist
Self Employed
Lexington, KY
10.2020 - Current
- Collaborated with clients to finalize design concepts and color palettes, ensuring satisfaction with final results.
- Developed custom patterns that met client specifications and reflected artistic vision.
- Selected high-quality materials to ensure durability and enhance aesthetic appeal.
- Mentored emerging artists in stained glass techniques, fostering skill development.
Service Writer
Eurospport
Norman, Oklahoma
03.2019 - 10.2020
- Managed customer communication regarding service updates and recommendations.
- Coordinated work orders and tracked repair progress efficiently.
- Assisted customers with service inquiries and repair estimates.
Sales Associate
Harley Davidson
Moore, OK
10.2018 - 03.2019
- Demonstrated product features and benefits to educate customers on motorcycle options.
- Assisted customers in selecting motorcycles and accessories to enhance their experience.
- Processed sales transactions accurately using point-of-sale systems and software.
Stay at Home Parent
Self Employed
Huachuca City, Arizona
08.2014 - 10.2018
- Coordinated educational enrichment activities and playdates.
- Organized daily schedules and activities for children.
- Developed meal plans and prepared nutritious family meals.
- Maintained a safe and clean living environment consistently.
- Managed household budgeting and expense tracking effectively.
Automotive Shop Supervisor
Sal's Motorsports
Huachuca City, Arizona
08.2013 - 08.2014
- Directed daily operations of the shop, including scheduling personnel, assigning tasks, and monitoring performance.
- Supervised daily shop operations and staff activities at a motorsports service center.
- Coordinated repair schedules and optimized workflow for automotive service technicians to enhance service delivery.
- Managed inventory levels and procured parts to fulfill customer service requests efficiently.
- Sourced and ordered parts and supplies for service operations.
- Answered high volume phone inquiries and scheduled repairs to streamline customer engagement.
- Light diagnosis of maintenance issues with customers and took test drives with clients.
Multiple Positions
Vail Resorts Inc
Keystone, CO
10.2009 - 08.2013
- Provided exceptional customer service in a fast-paced dining environment.
- Managed cash handling and processed customer payments accurately.
- Trained new servers on restaurant policies and service standards, enhancing team readiness and guest service quality.
- Upsold daily specials to enhance guest dining experience.
- Maintained cleanliness and organization of dining areas and service stations.
- Set up banquet tables and chairs according to event specifications.
- Collaborated with team members to ensure smooth event execution.
- Greeted guests warmly upon arrival and assisted with check-in procedures.
- Coordinated guest reservations using hotel management software for efficient scheduling. using hotel management software for efficient booking processes.
- Provided local information and recommendations to enhance guest experiences during visits.
- Assisted in training new front desk staff on procedures and customer service expectations.
- Prepared a variety of deli meats and cheeses for customer orders.
- Monitored product freshness and rotated stock to minimize waste and maintain quality.
- Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
- Coordinated meetings for senior management, ensuring clear communication and adherence to schedules. and maintained schedules for senior management.
- Prepared reports and presentations for executive decision-making.
- Assisted with budgeting and tracking of departmental expenses.
- Supported project management through documentation and follow-ups.
- Trained and supervised barista staff on beverage preparation.
- Ensured quality control of coffee and food products served.
- Resolved customer complaints to improve satisfaction levels and foster positive guest experiences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Performed administrative tasks such as payroll processing, employee scheduling, budgeting or tracking expenses.
- Conducted routine inspections of properties for maintenance needs.
- Responded promptly to tenant repair requests and inquiries.
- Collaborated with contractors for specialized maintenance projects.
SharePoint Administrator
A1 Staffing And Recruiting Agency
Denver, Colorado
08.2006 - 10.2009
- Administered SharePoint site collections and user permissions to ensure secure and efficient access for users.
- Collaborated with cross-functional teams to gather and define requirements for tailored SharePoint solutions.
- Developed and maintained SharePoint workflows to streamline processes.
- Customized SharePoint sites to enhance user experience and accessibility.
- Ensured compliance with organizational policies in SharePoint usage.
- Developed and delivered PowerPoint training sessions for new employees to enhance their navigation and usage of the SharePoint site.
Automotive Shop Supervisor
Dinstuhl's Automotive
Boulder, Colorado
08.2005 - 08.2006
- Directed daily operations of the shop, including scheduling personnel, assigning tasks, and monitoring performance.
- Coordinated repair schedules and workflow for automotive service technicians.
- Managed inventory levels and ordered parts to meet customer service demands.
- Resolved customer inquiries and complaints to enhance service quality.
- Ensured workshop adherence to safety regulations, promoting a safe environment.
- Provided training to other employees to promote awareness of safety procedures.
- Monitored employee attendance and timekeeping records for accuracy.
Assistant Manager
Braum's Ice Cream & Dairy Store
Ada, Oklahoma
05.2003 - 08.2005
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in scheduling staff shifts to optimize coverage and service quality.
- Trained and mentored staff on customer service best practices.
- Resolved customer complaints quickly and professionally.
- Implemented health and safety protocols for food handling.
- Managed inventory levels and ordered supplies to ensure consistent availability.
- Monitored employee attendance records and timekeeping to maintain accurate payroll information.
Assistant Manager
Denny's
Pauls Valley, Oklahoma
08.2001 - 05.2003
- Supervised daily operations to optimize restaurant functionality and enhance guest experience.
- Trained and mentored staff on customer service best practices.
- Resolved customer complaints quickly and professionally.
- Coordinated team meetings to improve communication and foster collaboration among staff.
- Implemented health and safety protocols for food handling.
- Managed inventory levels and ordered supplies to maintain operational efficiency.
- Monitored guest feedback to enhance overall satisfaction.
- Maintained cleanliness and organization of dining areas and kitchen.
- Created reports on sales trends, inventory levels, and financial data. and quality meal preparation.
Cashier
King Soopers
Aurora, CO
08.1999 - 10.2001
- Processed customer transactions swiftly at checkout, ensuring timely service.
- Delivered friendly service, contributing to positive customer interactions and satisfaction.
- Assisted customers with product inquiries and selections.
- Maintained accurate cash balance and resolved discrepancies, ensuring financial integrity.
- Collaborated with team members to ensure smooth operations.
- Monitored inventory levels and restocked shelves.
Education
Microsoft Certification - Microsoft Products
New Horizons
DTC, Colorado05-2007
Associate of Arts - English Language And Literature
Denver Community College
Denver, CO05-2005
Technical Degree - Automotive
Mid America Technology Center
Wayne, Oklahoma05-2004
High School Diploma -
Lindsay High School
Lindsay, Oklahoma05-2003
Skills
- Artistic Design
- Design consultation
- Studio Management
- Client Communication
- Customer relationship management
- Service coordination
- Time management
- Organizational skills
- Microsoft office
- Employee mentoring
- Analytical thinking
- Self-Directed
- Research and Development
- Effective communication
- Mentoring others
- Attention to detail
- Problem solving
- Computer-aided design
- Budgeting and cost estimation
- Patience and persistence
Timeline
Staine Glass Artist
Self Employed
10.2020 - Current
Service Writer
Eurospport
03.2019 - 10.2020
Sales Associate
Harley Davidson
10.2018 - 03.2019
Stay at Home Parent
Self Employed
08.2014 - 10.2018
Automotive Shop Supervisor
Sal's Motorsports
08.2013 - 08.2014
Multiple Positions
Vail Resorts Inc
10.2009 - 08.2013
SharePoint Administrator
A1 Staffing And Recruiting Agency
08.2006 - 10.2009
Automotive Shop Supervisor
Dinstuhl's Automotive
08.2005 - 08.2006
Assistant Manager
Braum's Ice Cream & Dairy Store
05.2003 - 08.2005
Assistant Manager
Denny's
08.2001 - 05.2003
Cashier
King Soopers
08.1999 - 10.2001
Microsoft Certification - Microsoft Products
New Horizons
Associate of Arts - English Language And Literature
Denver Community College
Technical Degree - Automotive
Mid America Technology Center
High School Diploma -
Lindsay High School