Cassandra Del Bosque
Edinburg,TX
Summary
Versatile Licensed Vocational Nurse, possessing first-rate communication skills and personable demeanor demonstrated across 8+ years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Overview
10
10
years of professional experience
Work History
Medical Staff Associate
CSL Plasma Behring
07.2022 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
- Identified and assisted with opportunities for performance improvement activities on unit and with other service areas.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Participated in quality assurance and competency assessment initiatives.
- Verified patients' identification for proper sample collection.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Reviewed and processed requisitions for laboratory tests.
Clerk
Texas Visiting Nurse Service LTD.
09.2013 - 04.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Produced high-quality communications for internal and external use.
- Processed documents and materials to disseminate information to appropriate parties.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Assisted with onboarding of new employees.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Compiled and analyzed data to produce reports.
- Created and maintained detailed records of all office activities.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming business and client requests for information.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided clerical support, addressing routine, and special requirements.
- Screened visitors and issued badges to maintain safety and security.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Collaborated with various departments to complete assigned tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
No Degree - Nursing
Rio Grande Valley College
Pharr, TX06.2022
Skills
- EHR Software
- Medical Histories and Vital Statistics
- Adaptable and Flexible
- Hospitality and Accommodation
- Patient Relations
- Documentation and Recordkeeping
- Medical Procedure
- Understanding of Medical Ethics
- Administrative Duties
- Patient Charting
- Completing Insurance Forms
- Follow-Up Skills
- CPT Coding
- Knowledge of HIPAA Regulations
- Reception Management
- Patient Health Information Access
- Call Transfers
- Office Coordination
- Medical Software Applications
- Healthcare Coding Competency
- Advising Patents
- Spreadsheet Tracking
- Managing Patient Records
- Team Leadership
- Appointment Coordination
- Computer Proficiency
- Organization and Time Management
- Medical Record Confidentiality
- Multi-Line Telephone Management
- BLS Certified
- Patient History Collection
- Route Messages
- Patient Demographics
- Counseling Donors
- Patient Screening
- Electronic Charting
- Report Writing and Development
- Patient Data Management Systems
- Data Entry Software
- Office Supplies and Inventory
- Bookkeeping
- Hepatitis B Immunization
- Medical Notes Transcription
- Billing and Coding
- Insurance Authorizations
- Taking Client Histories
- CPR Certified
- Answer Telephones
- Medical Terminology
- Patient Database Maintenance
- Patient Interviews
- Medical Records Management
- Medical History Review
- Plasma Donation
- Medical Records Verification
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Medical Staff Associate
CSL Plasma Behring
07.2022 - Current
Clerk
Texas Visiting Nurse Service LTD.
09.2013 - 04.2021
No Degree - Nursing
Rio Grande Valley College
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