Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Deriso

Cordele,GA

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

11
11
years of professional experience

Work History

Store Manager

Family Dollar
Cordele, GA
09.2018 - 11.2023
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Managed daily banking activities such as deposits and withdrawals.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Apparel Department Manager

Walmart Supercenter
Cordele, GA
02.2013 - 07.2018
  • Monitored stock levels and placed orders for new merchandise as needed.
  • Organized promotional activities to attract customers, such as discounts and special events.
  • Developed and implemented strategies to increase sales volume in the apparel department.
  • Provided excellent customer service by responding to inquiries and resolving complaints quickly.
  • Trained, supervised, evaluated and motivated a team of sales associates.
  • Created displays that showcased products effectively while optimizing available space.
  • Maintained accurate records of inventory transactions using computer systems.
  • Inspected merchandise regularly to ensure quality standards were met prior to display or sale.
  • Advised customers on style choices based on their individual needs and preferences.
  • Scheduled shifts for employees according to business requirements.
  • Developed plans for pricing merchandise competitively while maximizing profits.
  • Implemented loss prevention measures within the department including security tagging.
  • Assisted customers with returns or exchanges of clothing items when necessary.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.

Education

High School Diploma -

Crisp County High School
Cordele, GA
05-1999

Associate of Arts - Business Administration And Management

University of Phoenix
Tempe, AZ

Skills

  • Hourly shift management
  • Personnel development
  • Operational budgeting
  • Promotional planning
  • Store operations oversight
  • Leadership development
  • Sales professional
  • Sales strategies
  • Supply chain management
  • Reliable
  • Operational efficiency
  • Staff management
  • Customer service management
  • Policies and procedures
  • Work Planning and Prioritization
  • Security system monitoring
  • Cash management
  • Shift checklists
  • Team leadership and coaching
  • Problem-solving
  • Store opening and closing
  • Retail merchandise quality standards
  • Team leadership
  • Bank and safe deposits
  • Documentation and reporting
  • Recruiting and hiring
  • Operations
  • Store merchandising
  • Employee scheduling
  • Team motivation

Timeline

Store Manager

Family Dollar
09.2018 - 11.2023

Apparel Department Manager

Walmart Supercenter
02.2013 - 07.2018

High School Diploma -

Crisp County High School

Associate of Arts - Business Administration And Management

University of Phoenix

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Cassandra Deriso