Open To Work
CASSANDRA D. LEE
Data Entry
Owings Mills,MD
Work Preference
Summary
Dedicated to delivering exceptional administrative support services that enhance organizational efficiency and effectiveness. Proven ability to manage multiple tasks while maintaining keen attention to detail and a commitment to excellence. Strong communication and interpersonal skills foster productive relationships with colleagues and clients. Passionate about contributing to team success through proactive problem-solving and a results-oriented approach.
Overview
38
38
years of professional experience
Work History
Retail Store Manager
Match Made Stores
04.2023 - 01.2024
- Led team in achieving sales targets through effective merchandise management and customer engagement.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Oversaw inventory control processes, ensuring optimal stock levels and minimizing loss through strategic planning.
- Analyzed sales data to identify trends, informing promotional strategies and inventory adjustments.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Seasonal Worker
Amazon
11.2022 - 01.2023
- Operated equipment efficiently to meet production goals.
- Assisted in training new seasonal workers on safety procedures.
- Maintained cleanliness and organization of work areas regularly.
- Collaborated with team members to streamline workflow processes.
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
General and Operations Managers
LaVan Enterprises, Inc. d/b/a McDonald's
10.2005 - 03.2015
- Direct financial operations. Direct organizational operations, projects, or services.
- Monitor performance of organizational members or partners.
- Analyze data to inform operational decisions or activities.
- Provide basic information to guests, visitors, or clients.
- Develop organizational goals or objectives.
- Manage environmental sustainability projects.
- Implement organizational process or policy changes.
- Develop organizational policies or programs.
- Manage construction activities.
- Direct administrative activities directly related to making products or providing services.
- Prepare staff work schedules and assign specific duties.
Sales Representative - Installation Specialist – Customer Service
SECURITY SERVICES & TECHNOLOGIES
09.2002 - 03.2005
- Performed multi-departmental assignments for Sales/Service Department
- Organized confidential/sensitive information concerning employee records
- Distributed payroll checks, monthly newsletters, and a variety of memorandums
- Monitored expense reports weekly/monthly for multi-departments
- Supervised Customer Service Representatives; provided guidance and direction
- Dispatched Service Technicians on Service Calls in the NY Metro area, New Jersey, Pennsylvania, and various states
- Scheduled service calls with various vendors/service technicians throughout the state
- Provided Travel directions to Service Technicians on Service Calls
- Scheduled service calls with various vendors/service technicians throughout the states
- Maintain customer records, using automated systems.
- Answer customers' questions about products, prices, availability, or credit terms.
Installation Specialist – Customer Service
PITNEY BOWES
07.1986 - 03.2001
- Prepare and submit sales contracts for orders.
- Visit establishments to evaluate needs or to promote product or service sales.
- Maintain customer records, using automated systems.
- Answer customers' questions about products, prices, availability, or credit terms.
- Managed multiple assignments with minimum direction for District Manager
- Dispatched Service Technicians on Service Calls
- Processed check requisitions for meter rewards, EMA contracts, training advancements
- Managed payroll tracking system for Service Department personnel
- Monitored and prepared expense report tracking system daily/weekly/monthly
- Distribution of applications; responsible for new applicant data log tracking
- Organized materials for various training sessions for new applicants; prepared meeting room and organized catering. Prepared minutes for meetings
- Opened, sorted, and prioritized incoming mail
- Supervised Customer Service Representatives; provided guidance and direction
- Managed/Tracked various contests generating Excel spreadsheet reports as necessary
- Supported 2 Levels of Management
Education
High School -
Evander Childs
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Borough of Manhattan Community College
Skills
- Skilled in utilizing bookkeeping software tools
- Skilled in utilizing CRM systems
- Quantitative research skills
- Experience with Microsoft Outlook
- Experience with HR scheduling tools
- Proficient in web browsers
- Skilled in Microsoft Office tools
- Excel proficiency
- Skilled in payroll and timekeeping software
- Skilled in document creation using Microsoft Word
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Calvert Hall College Preparatory Volunteer Events
Timeline
Retail Store Manager
Match Made Stores
04.2023 - 01.2024
Seasonal Worker
Amazon
11.2022 - 01.2023
General and Operations Managers
LaVan Enterprises, Inc. d/b/a McDonald's
10.2005 - 03.2015
Sales Representative - Installation Specialist – Customer Service
SECURITY SERVICES & TECHNOLOGIES
09.2002 - 03.2005
Installation Specialist – Customer Service
PITNEY BOWES
07.1986 - 03.2001
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Borough of Manhattan Community College
High School -
Evander Childs