Cassandra Domineck
Decatur,GA
Summary
Dynamic Desk Adjuster with Quality Assurance Claims, skilled in claims evaluation and damage assessment. Proven ability to enhance compliance monitoring and customer relationship management, ensuring accurate documentation and effective communication. Recognized for maximizing claim potential and fostering collaboration among stakeholders to achieve optimal outcomes.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Desk Adjuster - Auto Total Loss
Quality Assurance Claims
Amarillo, Texas
02.2023 - 03.2023
- Evaluated claims and assessed damages for diverse insurance policies.
- Coordinated with policyholders to collect essential documentation and evidence.
- Reviewed policy language to determine eligibility for coverage.
- Maintained accurate records of all claims processing activities and communications.
- Evaluated claims for accuracy and compliance with company standards.
- Conducted interviews with claimants to assess damage and loss details thoroughly.
Desk Adjuster - Comm., Farm Ranch, Condo., Boat
Quality Assurance Claims
Amarillo, Texas
10.2022 - 12.2022
- Maximized claim potential through comprehensive handling and analysis.
- Evaluated claim coverage based on factual data and policy conditions.
- Maintained documentation of claim files with accurate, timely information.
- Communicated claim status to stakeholders through written and verbal updates.
- Collaborated with consultants to ascertain facts, causation, and damages.
- Monitored repair costs for reasonableness and necessity.
- Supported team members during review processes to enhance collaboration.
- Ensured compliance with policies and adherence to fair claims handling practices.
Coordinator Of Programs
Gwinnett County Schools
Snellville, Georgia
10.2018 - 10.2021
- Toggled between several roles at Shiloh High School to meet organizational needs including, Leveled Literacy Intervention Coordinator, Student Support Team/Response to Intervention Coordinator, Work Based Learning Coordinator, Gifted Testing Coordinator, and Spec. Ed. Interventionist
- Designed and presented training to Language Arts teachers regarding methodologies based on small group interactions
- Facilitated monthly meetings with 40+ students to identify and support individuals with academic or behavioral problems
- Modeled program instruction techniques to assist and support general and special education teachers
- Contributed to quarterly training and staff development sessions to share ideas for student advancement
- Created, purchased, managed, and distributed program resources and tools
- Coordinated testing sessions and analyzed data to determine student program eligibility
- Devised data monitoring systems to maintain accurate information on student progress
- Shared key information with students, parents, colleagues, and school leadership as appropriate
- Cultivated relationships with community and business leaders
- Recruited and recommended students for potential occupations, internships, and apprenticeship programs
Teacher - Special Education
Gwinnett County Schools
Snellville, Georgia
08.2016 - 10.2018
- Collaborated with content teacher regarding instruction and planning for World History courses
- Taught self-contained courses in World History
- Developed and implemented Individual Education Plans to support students with unique educational needs
- Adapted general education curriculum to meet student instruction and learning styles
- Aligned educational program with local, state and federal regulatory guidelines
- Deployed data analysis and research competencies to assess curriculum effectiveness and student progress
Community Support Personnel
Grace Harbour Inc.
Newnan, Georgia
02.2016 - 08.2016
- Improved access to key rehabilitative, environmental and community support services by reducing access barriers and sharing introductory information
- Encouraged and motivated students and their families to meet goals through social and communicative skill development and self-advocacy
- Increased crisis prevention and proactively planned and implemented intervention methods
- Designed and executed creative individualized interventions with multiple intentions
- Maintained appropriate contact with parents to encourage program participation and student support
Teacher - Interrelated Special Education
Dekalb County School System
Atlanta, GA
08.2001 - 10.2015
- Taught self-contained classes in the areas of: social skills, math and language arts
- Designed Individual Education Plans, multi-level lesson plans and career paths
- Co-taught classes in Algebra, Economics, Biology, Physical Science, English/Language Arts (grades 9-12) and Spanish
- Adjusted general education curriculums to meet requirements of individual education plans
- Consulted with team members to create strategies designed to meet student needs
- Observed, assessed, and recorded student progress towards individual goals
Teacher - Severe Emotional and Behavior Disorders (Grade 6)
Dekalb County School System
Atlanta, GA
08.1998 - 08.2001
- Taught self-contained classes in the areas of: Social Skills, Algebra and Language Arts
- Assessed student behavior and academic progress with regard to IEP goals
- Coordinated multidisciplinary team meetings for each student as needed
- Implemented behavior interventions and crisis management techniques
- Supervised Teacher Assistants and Paraprofessionals IEP
- Established and maintained relationships with parents and outside agencies
Administrative Assistant
Clark Atlanta University
09.1997 - 03.1998
- Performed daily office duties
- Provided support for Graduate Assistants
- Coordinated departmental registration processes
- Managed office and Department Chair calendars
- Facilitated classroom assignments and book orders for faculty
- Served as liaison between students, faculty and chairperson
- Answered phones for faculty
Graduate Assistant
Clark Atlanta University
09.1996 - 03.1997
- Assisted the departmental faculty with library research
- Performed typing assignments, filing and other office duties
Teacher – Early Intervention (Ages 0 - 3 yrs.)
Rehabilitation and Education for Adults and Children (REACH)
08.1995 - 11.1996
- Provided primary instruction to students
- Coordinated and delegated responsibilities of classroom staff
- Supervised physical interventions implemented by assistants
- Created activities to facilitate social, educational and physical development
- Served as an interdisciplinary team member
- Designed and implemented Individual Family Service Plans (IFSPs)
Teacher - Severe Emotional and Behavior Disorders (Grades 8 - 12)
Dekalb County School System
Atlanta, GA
08.1992 - 06.1995
- Provided primary instruction to students in all subject areas
- Modeled proper techniques for Teacher Assistants and Paraprofessionals
- Established and Maintained relationships with parents and outside agencies
- Coordinated multidisciplinary team meetings for each student as needed
- Developed and implemented Individual Education Plans for students
- Ensured correct implementation of behavior interventions and crisis management techniques
Education
MA - Special Ed.
Clark Atlanta University
Atlanta, GA05-1996
BA - Economics
Spelman College
Atlanta, GA05-1988
Skills
- Claims evaluation
- Damage assessment
- Policy interpretation
- Documentation management
- Compliance monitoring
- Customer relationship management
- Workflow management
Certification
FEMA/NFIP, State Farm Fire and Auto, State Farm Auto and Property, State Farm Estimatics, ECS Fire and Auto Catastrophe, California Fair Claims Settlement and SIU, NICTA Body Shop Fraud, NICTA Arson For Profit, TWIA Claims, Florida Peninsula Virtual Estimator, Florida Peninsula Customer Advocate, MS Plans Certification. Louisiana Citizens Property Insurance Corporation (LCPIC) Certification, Xactimate
Awards
Gwinnett County School System - Teachers As Leaders (TAL) 2018-2019 - Program Graduate. I was nominated by Dr. Danyel Dollard, Principal of Shiloh High School and selected to be among 50 cohort participants in a one-year experience designed to provide teachers with cutting-edge leadership tools for enhancing student learning.,
National Teacher Training PD 360 Model Participant: As one of eight teachers chosen to represent the state of Georgia in a film demonstrating best practices within the co-teaching model, I received the following:, Letter of commendation from Dr. Martha Reichrath, State of Georgia Deputy Superintendent, Office of Curriculum, Instruction and Assessment, Letter of commendation and appreciation from Mindee Adamson, Principal of Druid Hills High School, System wide recognition via Dekalb County School System News Letter
Extracurricular Activities
Advisement Focus Team – Gwinnett County Public Schools (2018 – 2021) Shiloh High School Teacher Book Club member – Gwinnett County Public School (2020) EOCT Essay Writing Boot Camp – Gwinnett (2017 – 2019) Athletics Tutorial Coordinator – 9th Grade, J.V. and Varsity Football (2013 – 2015) Hospital Home Bound Teacher All Subjects (2005 – 2015) Media Technology Committee (2006 – 2015) Druid Hills Junior Varsity Cheer Leader Co-Sponsor (2010 – 2012) Druid Hills Tennis Coach (2008 – 2009) Southern Association of Colleges and Schools (SACS) Committee - DHHS (2006 - 2007) International Baccalaureate: Community Action Service Coordinator (2006) African American History Committee (2006) Credit Recovery Teacher Algebra IA (2005 - 2006) Credit Recovery Ninth Grade Literature (2005 - 2006) Student Council Sponsor (2004 - 2005) Student Council for Exceptional Children (SCEC) – Chapter President - Atlanta University (1989)
Training
- Gifted Education Certification Program
- Leveled Literacy Intervention
- Strengthening Families
- Life Space Crisis Intervention (LSCI)
- Boys Town
- Reaching Adolescents and Parents (RAP) - American Red Cross
- Preventative Management of Aggressive Behavior (PMAB)
- Crisis Prevention Intervention (CPI)
T-5 Education Certifications Held as of 6/30/2022
- Gifted In-field FLD 881
- Sp. Ed. Behavior Disorders (P - 12) FLD 778
- Sp. Ed. General Curriculum (P - 12) FLD798
- Sp. Ed. Social Science (P - 5, 4 - 8, 6 - 12) FLD 942
- Sp. Ed. Science (P - 5, 4 - 8) FLD 921
- Sp. Ed. Math (P - 5, 4 - 8) FLD 911
- Sp. Ed. Language Arts (P - 5, 4 – 8 ) FLD 931
- Clearance Certificate FLD 694
Timeline
Desk Adjuster - Auto Total Loss
Quality Assurance Claims
02.2023 - 03.2023
Desk Adjuster - Comm., Farm Ranch, Condo., Boat
Quality Assurance Claims
10.2022 - 12.2022
Coordinator Of Programs
Gwinnett County Schools
10.2018 - 10.2021
Teacher - Special Education
Gwinnett County Schools
08.2016 - 10.2018
Community Support Personnel
Grace Harbour Inc.
02.2016 - 08.2016
Teacher - Interrelated Special Education
Dekalb County School System
08.2001 - 10.2015
Teacher - Severe Emotional and Behavior Disorders (Grade 6)
Dekalb County School System
08.1998 - 08.2001
Administrative Assistant
Clark Atlanta University
09.1997 - 03.1998
Graduate Assistant
Clark Atlanta University
09.1996 - 03.1997
Teacher – Early Intervention (Ages 0 - 3 yrs.)
Rehabilitation and Education for Adults and Children (REACH)
08.1995 - 11.1996
Teacher - Severe Emotional and Behavior Disorders (Grades 8 - 12)
Dekalb County School System
08.1992 - 06.1995
MA - Special Ed.
Clark Atlanta University
BA - Economics
Spelman College
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