Cassandra Donnelley
Sierra Vista,AZ
Summary
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Dr. William Rivera & Sylvia Rivera RNP
Apple Valley
03.2013 - 05.2014
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Greeted and checked in patients, updating patient information in computer system.
- Answered phones promptly and directed calls appropriately.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Processed referrals for specialist care when requested by physicians or patients.
- Verified insurance coverage for appointments and collected co-payments as required.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Took messages from patients and promptly relayed to appropriate staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
Monitor Technician/Medical Unit Secretary
St. Mary's Medical Center
Apple Valley
08.2006 - 06.2008
- Ensured that all necessary paperwork was completed accurately and in a timely manner.
- Observed cardiac monitors for arrhythmias or other irregularities.
- Assisted nurses in monitoring patient vital signs and documenting changes.
- Performed basic clerical duties such as filing, copying, and faxing documents related to patient care.
- Monitored patients' blood pressure, heart rate, respiration rate, temperature and oxygen saturation levels using specialized equipment.
- Maintained accurate patient records in accordance with HIPAA regulations.
- Answered incoming calls from patients and other healthcare providers in a professional manner.
- Routed laboratory or diagnostic results to appropriate staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Answered telephones and directed calls to appropriate medical or administrative staff.
Education
Associate of Science - Information Technology
University of Phoenix
Phoenix, AZ (Online)11-2010
High School Diploma -
Options For Youth
Victorville, CA06-2003
Skills
- Medical Terminology
- Electronic Medical Records
- Referral Verification
- Insurance Verification
- HIPAA Compliance
- Records Management
- Workflow Optimization
Certification
- Basic Dysrhythmia
Timeline
Medical Receptionist
Dr. William Rivera & Sylvia Rivera RNP
03.2013 - 05.2014
Monitor Technician/Medical Unit Secretary
St. Mary's Medical Center
08.2006 - 06.2008
Associate of Science - Information Technology
University of Phoenix
High School Diploma -
Options For Youth
- Basic Dysrhythmia
Similar Profiles
Juliana Morales RullánJuliana Morales Rullán
Volunteer at Medical Office of Dr. Nayib Rivera BetancourtVolunteer at Medical Office of Dr. Nayib Rivera Betancourt
Juliana Morales RullánJuliana Morales Rullán
Medical Administrative Assistant at Dr. Nayib Rivera BetancourtMedical Administrative Assistant at Dr. Nayib Rivera Betancourt
Danielle PerezDanielle Perez
Medical Assistant at Variety Care- Dr. Rivera Reyes, MDMedical Assistant at Variety Care- Dr. Rivera Reyes, MD