CASSANDRA DOWNES
Roanoke,VA
Summary
Skilled Human Resources Specialist with background in managing comprehensive HR tasks, including recruitment and employee relations. Possess strong communication, negotiation, and conflict resolution skills to effectively address and improve workplace dynamics. Implemented innovative staff development programs that significantly enhanced team performance and productivity. Adapt at navigating complex HR software systems to streamline administrative processes.
Overview
8
8
years of professional experience
Work History
Director Of Human Resources
Springtree Health & Rehabilitation Center
02.2024 - Current
- Oversee HR initiatives, ensuring compliance and efficient employee lifecycle management.
- Reduced turnover by 27% over the last 10 months by implementing targeted employee retention programs, which included a predictive analytics-based approach to identify and address high-risk departures.
- Developed and executed a talent acquisition strategy that decreased hiring time by 35% through improved job-matching algorithms and enhanced recruiting platforms. Which then resulted in the 100% elimination of agency use in my center after 9 months of tenure with the company.
- Created and implemented a nutritional assistance program that targeted employees social needs and increased employee engagement and morale.
- Tracked HR metrics and regularly presented reports to senior leadership, contributing to a 28% improvement in talent management strategies.
- Managed payroll, bonuses and benefits for a 120 bed nursing home facility.
Intake Coordinator/Office Manager/Certified Peer Advocate (CRPA)
Wholeview Wellness NY
10.2022 - 02.2024
- Aided launch of new remote mental health service tailored for Medicaid patients.
- Facilitated interview and selection procedures for incoming staff.
- Oversaw the training of 5+ new administrative staff members, resulting in a 43% reduction in onboarding time.
- Directed operational activities and supervised intake team.
- Facilitated conversations with company leadership on a daily basis, focusing on streamlining operations.
- Served as the primary point of contact for client inquiries, resolving issues and maintaining a 90% customer satisfaction rate.
- Coordinated office supplies inventory, managed vendor relations, and reduced office supply costs by 15% through negotiated pricing.
- Collaborated with operations to configure new Company CRM
- Rendered peer support services to patients.
- Company Marketing and Outreach
- Created mutual beneficial relationships with external organizations through close collaborations with clinical outreach
- Collaborated with our Contracting, Credentialing, Engineering, and Support team to utilize data and performance insights to expand current programs and provide additional mental health services for additional demographics
Nursing (REI) Coordinator
Reproductive Medicine Associates (RMA of NJ)
05.2021 - 07.2022
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Managed organization and implementation of patient care procedures.
- Managed all patient consents for each fertility cycle, and provided patients with the necessary education.
- Ensured that genetic testing and counseling have been completed, and followed up on the results/reports.
- Coordinated the approval process for clinical procedures, tests, and prescriptions.
- Notarized fertility documents and consents.
- Demonstrated knowledge and clinical expertise to effectively supervise nursing activities and achieve optimal patient outcomes in hospital department and nursing home.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Patient Advocate
Atlantic Spine Center
08.2020 - 04.2021
- Utilized Salesforce to review and address patient referrals.
- Managed scheduling and registration processes for patients needing surgical consults.
- Verified insurance benefits and coverage
- Maintained accuracy of patient health records.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Managed patients requests for pain management and other treatment requests
- Managed physician’s calendar as well as patient appointment calendars
Administrative Assistant *Urology
Maimonides Medical Center
09.2019 - 08.2020
- Trained to order office supplies and medical office equipment
- Scheduled and coordinated appointments
- Completed any incoming medical records requests
- Updated and maintained patient’s health records
- Answered a multi-line telephone, and completed any patient tasks, or inquiries
- Collaborated with doctors and nurses to help with medical examinations, tests scheduling, and supply orders
- Scheduled surgical procedures for assigned physicians
- Obtained prior authorizations for medications, in office procedures, as well as outpatient surgeries
- Managed physician’s outlook calendar as well as patient appointment calendars
- Managed physician’s super bills
Contracted Human Resource Representative
Quality Healthcare
05.2019 - 09.2019
- Handled employment verification requests efficiently.
- Distributed paystubs via BDB payroll system and W2s
- Managed and processed subpoenas.
- Managed submission of claims related to Worker’s Compensation, Disability, and Unemployment.
- Coordinated benefit administration activities such as enrollments, changes, terminations.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
Office Assistant Outpatient Rehabilitation Department
New York Presbyterian Brooklyn Methodist Hospital
10.2018 - 05.2019
- Completed patients check in and check out process
- Utilized Cerner to schedule and coordinate appointments
- Utilized Eagle to verify insurance, register patients, and create visit billing lines
- Trained in HealthPay 24 to collect patients co-pays
- Provided patients with appropriate registration forms, as well as outcome measures and insurance forms
- Filed/Scanned patient’s documents into the EMR system
DSRIP Patient Navigator
ConciergeStat *New York Presbyterian Brooklyn Methodist Hospital
03.2017 - 10.2018
- Coordinated patients care within the hospital in scheduling follow-up care appointments with specialists and primary care physicians
- Provided detailed documentation, data entry, and reporting using Cerner (EMR), Erebor, and GSI Dashboard
- Screened Medicaid patients for Brooklyn Health Homes, as well as connected patients with health and social resources, information, and services that addressed their needs
- Working in tandem with the social work department to assist patients with their social needs
- Communicated effectively to build trust and rapport with diverse patient populations, their families, and health providers throughout New York Presbyterian Methodist Hospital
Temp Medical Secretary *Urology, Pediatric Urology, & Primary Care Department
Weill Cornell Medical College
06.2018 - 09.2018
- Scheduled, confirmed, re-scheduled and canceled appointments utilizing Epic
- Scheduled follow-up, procedures, radiology, and diagnostic tests
- Answered phones, responded to inquiries, and triaged calls to appropriate personnel
- Received, sorted and distributed mail; accepted and signed for package deliveries
- Verified insurance information over the phone when the patient makes the appointment
- Provided new patients with forms and other documents that they must fill out
- Processed payments from patients for co-pays and self-pay payments
- Greeted patients upon arrival, signed them in and obtained insurance information and any other necessary data
Education
MBA Degree - Healthcare Management
St. Joseph’s College
01.2020
Bachelor’s Degree - Healthcare Administration
St. Joseph's College
01.2018
Associates Degree - Biology
Kingsborough Community College
06.2013
Skills
- Performance management
- Employee engagement
- Recruitment strategies
- Strategy development
- Training programs
- Employment law expertise
- Workers' compensation oversight
- Retention strategies
- Succession planning
- Resource optimization
- Business development
- Operations management
- Workflow optimization
- Expense reporting
- Program leadership
- Project management
- Staff management
Awardslicensestraining
- Certified Peer Advocate (CRPA)
- Salesforce
- Licensed Notary Public
- Phi Theta Kappa Honor Society Induction - 2009
- EMR Systems Trained; Artemis, Salesforce, Epic, Clinicient, Cerner, Eagle, SCM, SCI, ChartMaxx, ECW, Taylor, Kipu, IMA
- Microsoft Office Skilled; Outlook, Word, Excel, PowerPoint, Teams
Timeline
Director Of Human Resources
Springtree Health & Rehabilitation Center
02.2024 - Current
Intake Coordinator/Office Manager/Certified Peer Advocate (CRPA)
Wholeview Wellness NY
10.2022 - 02.2024
Nursing (REI) Coordinator
Reproductive Medicine Associates (RMA of NJ)
05.2021 - 07.2022
Patient Advocate
Atlantic Spine Center
08.2020 - 04.2021
Administrative Assistant *Urology
Maimonides Medical Center
09.2019 - 08.2020
Contracted Human Resource Representative
Quality Healthcare
05.2019 - 09.2019
Office Assistant Outpatient Rehabilitation Department
New York Presbyterian Brooklyn Methodist Hospital
10.2018 - 05.2019
Temp Medical Secretary *Urology, Pediatric Urology, & Primary Care Department
Weill Cornell Medical College
06.2018 - 09.2018
DSRIP Patient Navigator
ConciergeStat *New York Presbyterian Brooklyn Methodist Hospital
03.2017 - 10.2018
MBA Degree - Healthcare Management
St. Joseph’s College
Bachelor’s Degree - Healthcare Administration
St. Joseph's College
Associates Degree - Biology
Kingsborough Community College
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