Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Accomplishments
Timeline
Generic

Cassandra Draper

Altmar,NY

Summary

Dynamic and results-oriented professional with extensive experience in warehouse operations and customer service, notably at Amazon. Excelled in order picking, processing, and utilizing RF scanning devices, demonstrating exceptional team collaboration and decision-making skills. Recognized for enhancing team performance by 30% through innovative solutions and exceptional service delivery. Proficient in ARS Robotics and MS Office, embodying adaptability and critical thinking. Meticulous Warehouse Worker with strong focus on quality and performance. Comfortable working in cold storage and extreme warehouse environments. Knowledgeable about commonly-used practices and procedures within warehouse industry.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Warehouse Worker

Amazon
Liverpool, NY
12.2023 - Current
  • Operated scanners, computers, and other equipment to track orders.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Used pallet jacks to move items to and from warehouse locations.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Utilized a variety of teaching methods such as problem-solving exercises, simulations, role plays.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Picked customer orders to sort, pack and prepare orders for shipment.
  • Worked flexible hours, including weekends and holidays, to meet warehouse demands.
  • Participated in training sessions to learn new stowing methods and technologies.

Warehouse Order Picker

United Auto Supply
Syracuse, US
08.2022 - 12.2023
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Performed regular maintenance checks on material handling equipment.
  • Loaded merchandise onto carts or pallets for transport to designated areas.
  • Developed and delivered training programs for efficiently operating a cherry picker to 20 staff members.
  • Used RF scanner to pick items from bins and complete orders.
  • Maintained cleanliness of the warehouse area by sweeping floors, dusting shelves, and removing debris.
  • Verified inventory records with actual items in the warehouse.
  • Used handheld scanners to key in data for packages.
  • Weighed and measured products and materials to meet regulatory requirements.

Crew Member

Dunkin' Donuts
Parish, US
01.2022 - 07.2022
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Maintained safe food handling practices to prevent germ spread.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Oversaw workforce responsibilities on allocated shifts.

Cook

Altmar Hotel
Altmar, US
06.2020 - 02.2022
  • Executed proper techniques when preparing menu item ingredients.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Monitored stock levels of food items and ordered more when necessary.
  • Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
  • Adhered to food safety standards when storing and preparing foods.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Organized storage areas for efficient usage of space.
  • Performed basic administrative duties such as inventory management, ordering supplies.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.

Cook/Prep

Mapleview Family Restaurant
Parish, US
03.2019 - 01.2020
  • Operated a variety of machinery and tools safely and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Recognized by management for providing exceptional customer service.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.

Shipper/Receiver

Northland Filter International
Oswego, US
01.2017 - 11.2017
  • Ensured compliance with safety regulations while handling hazardous materials during the loading process.
  • Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
  • Compared shipping routes or methods to determine least environmental impact.
  • Computed shipping, storage or demurrage charges using computer or price list.
  • Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.
  • Processed freight bills, credit memos and other related documents accurately and promptly.
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
  • Assisted customers in resolving discrepancies between their orders and delivered products.

Clerical Aide

Workforce New York
Fulton, US
12.2016 - 02.2017
  • Facilitated internal communication by distributing memos and announcements.
  • Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Sorted through paperwork to be filed away or shredded appropriately.
  • Provided general administrative support, such as data entry and typing.
  • Trained staff members to perform work activities and use computer applications.
  • Inventoried and ordered materials, supplies and services.
  • Typed, formatted and edited correspondence and other documents.
  • Operated various office machines including photocopiers, fax machines and scanners.
  • Supported the planning and execution of corporate events and meetings.
  • Computed, recorded and proofread data or reports.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Ordered supplies as needed for the office environment.

Cook

Aramark Food Services
Oswego, US
07.2015 - 08.2016
  • Prepared, cooked and served meals
  • Unloaded trucks, stored food and supplies in appropriate areas and kept accurate inventory records
  • Creates individual meal trays per each patient's dietary specifications
  • Worked various shifts and obtained knowledge for opening and closing responsibilities
  • Utilized various kitchen appliances including stove, double oven, steam tables, etc
  • Sanitized all kitchen utensils and appliances daily
  • Followed all ServSafe safety protocol such as temperatures of foods and drinks

Dietary/Wait Staff

St. Luke Health Services
Oswego, US
03.2015 - 06.2015
  • Ensured all foods and drinks were served within temperature regulations
  • Prepared patients trays per their individual dietary plans/requests
  • Received calls pertaining to extra orders and deliveries
  • Maintained clean and safe work and dining areas by disinfecting, sweeping and mopping
  • Removed and disposed of all trash and recyclables

Cook

GDI Services
Oswego, US
03.2014 - 08.2014
  • Operated cash register, balanced money drawers and made deposits to safe deposit box and kept accurate records
  • Received customer orders and prepared, cooked and served their orders
  • Utilized deep fryers, grills and ovens
  • Cleaned and organized coolers and freezers and rotated stock and replaced stock

Sales Associate

Nice N Easy Grocery
Fulton, US
04.2012 - 09.2012
  • Provided fast, friendly and courteous customer service
  • Operated lottery machine and cash register
  • Kept accurate monetary records for safe deposit box
  • Faced shelves, rotated stock and re-stocked coolers
  • Cleaned gas pumps, parking lot and store

  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

CMA Certificate - Medical Assistant

Oswego County BOCES
Fulton, NY
07.2018

Associate of Applied Science - Information Technology

Cayuga Community College
Fulton, NY
06-2013

High School Diploma -

Altmar-Parish-Williamstown High School
Parish, NY
06.2010

Skills

  • Warehouse safety
  • Pallet jack operation
  • Heavy lifting
  • Order picking and processing
  • RF scanning devices
  • Team collaboration
  • Quality control
  • Decision-making
  • Analytical thinking
  • Critical thinking
  • Handheld scanner operation
  • ARS Robotics certified
  • Computer skills
  • Flexible and adaptable
  • Team building
  • Social perceptiveness
  • MS office

Certification

  • ServSafe Food Protection Manager, 11/01/20
  • Microsoft Excel, 01/01/17 to Present
  • First Aid, 07/01/17 to Present
  • HIPAA, 07/01/17 to Present
  • Medical Billing and Coding, 07/01/17 to Present
  • Infection Control, 01/01/18 to 01/01/21
  • Food Handler Certificate

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Accomplishments

  • High School Honor Roll- 2006
  • High school Principals List-2007
  • Student of the month. March 2007
  • Top 10% GPA of graduating class in 2010.

Timeline

Warehouse Worker

Amazon
12.2023 - Current

Warehouse Order Picker

United Auto Supply
08.2022 - 12.2023

Crew Member

Dunkin' Donuts
01.2022 - 07.2022

Cook

Altmar Hotel
06.2020 - 02.2022

Cook/Prep

Mapleview Family Restaurant
03.2019 - 01.2020

Shipper/Receiver

Northland Filter International
01.2017 - 11.2017

Clerical Aide

Workforce New York
12.2016 - 02.2017

Cook

Aramark Food Services
07.2015 - 08.2016

Dietary/Wait Staff

St. Luke Health Services
03.2015 - 06.2015

Cook

GDI Services
03.2014 - 08.2014

Sales Associate

Nice N Easy Grocery
04.2012 - 09.2012

CMA Certificate - Medical Assistant

Oswego County BOCES

Associate of Applied Science - Information Technology

Cayuga Community College

High School Diploma -

Altmar-Parish-Williamstown High School

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Cassandra Draper