Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassandra Duvall

Deatsville,VA

Summary

Dynamic professional with a proven track record in crisis management and customer service, honed at Lancaster Sheriffs Office and in retail environments. Excelled in strategy development and crisis communications, significantly enhancing community relations and incident response. Skilled in problem-solving and technical issue troubleshooting, adept at transforming challenges into solutions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Communications Officer

Lancaster Sheriffs Office
Lancaster, VA
09.2023 - 07.2024
  • Answer 911 emergency and non emergency call to the sheriffs office.
  • Managed crisis communications, effectively mitigating potential reputational damage.
  • Properly and efficiently deploying police, fire, and or ems to emergencies.

Sales Associate

Tractor Supply
Warsaw, VA
07.2023 - 11.2023
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Sales Associate

Wawa
Chester, VA
10.2021 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Associates Of General Sciences -

Richard Bland College
Petersburg, VA

Advanced High School Diploma -

Matoaca High School
Matoaca, VA
05.2022

Skills

  • Crisis management
  • Problem-solving
  • Customer service
  • Strategy development
  • Community relations
  • Crisis communications

Certification

  • BLS certified through the Red Cross
  • TCPR and CPR certification through Lancaster Sheriffs Office

Timeline

Communications Officer

Lancaster Sheriffs Office
09.2023 - 07.2024

Sales Associate

Tractor Supply
07.2023 - 11.2023

Sales Associate

Wawa
10.2021 - 07.2023

Associates Of General Sciences -

Richard Bland College

Advanced High School Diploma -

Matoaca High School
Cassandra Duvall