Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Dwyer

Minneapolis,MN

Summary

Organized office professional with top-notch administrative and customer relations skills. Solid background in the healthcare industry. History surpassing goals, satisfying customer demands, and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.

Overview

6
6
years of professional experience

Work History

Customer Relations Specialist

Starkey Hearing
Eden Prairie, MN
08.2021 - Current
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Logged call information and solutions provided into internal database.

Office Coordinator

Volt - HealthPartners Home Medical
St. Paul, MN
08.2019 - 06.2021
  • Post payments, data entry, update and validate insurance information, product sales via systems: Citrix, Epic, FastTrack
  • Answered and managed incoming and outgoing calls and interacted with customers via email or in-person to provide information and record accurate messages for distribution to office staff.
  • Efficiently supervised filing, sorting, and handling incoming and outgoing mail.

Assistant Pre-K Teacher

Notre Dame Academy
Minnetonka, MN
08.2018 - 08.2019
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Used software to document behavioral, emotional, academic and social growth of students.

Veterinary Technician

Twin Cities Animal Rehab and Sports Medicine Clinic
Burnsville, MN
04.2016 - 05.2018
  • Assist with animal therapy and rehab: underwater treadmill, cold laser, ultrasound, shockwave, radiographs, bandaging, brace and cart fitting
  • Managed incoming and outgoing phone calls to clients, scheduling appointments and taking payments.
  • Recorded symptoms and documented medical observations to inform treatment decisions.

Education

High School Diploma -

East High School
Duluth, MN

Associate of Arts -

Lake Superior College
Duluth, MN

Bachelor of Science - Veterinary Technology

North Dakota State University
Fargo, ND
2016

Skills

  • Office Workflow Support
  • Office Supplies and Inventory
  • Activity Logging and Reporting
  • Office Reception
  • Insurance Authorizations
  • Superior Customer Service

Timeline

Customer Relations Specialist

Starkey Hearing
08.2021 - Current

Office Coordinator

Volt - HealthPartners Home Medical
08.2019 - 06.2021

Assistant Pre-K Teacher

Notre Dame Academy
08.2018 - 08.2019

Veterinary Technician

Twin Cities Animal Rehab and Sports Medicine Clinic
04.2016 - 05.2018

High School Diploma -

East High School

Associate of Arts -

Lake Superior College

Bachelor of Science - Veterinary Technology

North Dakota State University

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Cassandra Dwyer