Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Cassandra Dykstra

Elko,Nevada

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Reliable employee seeking management position. Offering excellent communication and good judgment. Customer-savvy manager accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.

Overview

5
5
years of professional experience

Work History

Bartender

Dottys
Elko, Nevada
08.2021 - Current
  • Provide exceptional Customer Service at all times.
  • Follow all company policies and procedures.
  • Greet patrons and provide drinks and food.
  • Secure proper I.D.
  • Cigarette sales and other customer services.
  • Accurately count inventory and money at the beginning and end of each shift.
  • Maintain inventory as assigned.
  • Understand and market Dotty's promotions.
  • Properly payout guests.
  • Keep store stocked, clean and well maintained.
  • Update supervisors on issues relating to operations, i.e. equipment or processing failures.
  • Perform minor upkeep/maintenance of slot machines.
  • Other duties as assigned.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Cross Utilized Agent

Delta Airlines
Elko, Nevada
08.2020 - 08.2021
  • Escorted passengers and special needs customers safely and courteously.
  • Loading and unloaded customer luggage, airfreight and company mail on and off aircraft.
  • Greeted passengers, issued tickets, shared seat assignments, checked baggage, boarded flights and re-booked passengers.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • TSA Clearance, Government background check

Retail Sales Manager

Ulta Salon And Cosmetics
Elko, Nevada
12.2020 - 06.2021
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Conducted ongoing staff development to help employees achieve growth within job roles.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Provided strong service to customers, increasing customer loyalty.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Delivered in-depth information on product features so customers could make educated decisions before purchase.
  • Tightened security around store to reduce shrink and alleviate theft.
  • Recruited and trained team members, as well as supported other departments with mentorship.

Store Manager

BootBarn
Elko, Nevada
05.2019 - 05.2020
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Analyzed and interpreted store trends to facilitate planning.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.

Store Manager

K-Mart Store
Elko, Nevada
06.2017 - 04.2019
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Analyzed and interpreted store trends to facilitate planning.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

Education

High School Diploma -

Bradshaw Mountain High School
Prescott Valley, AZ
05.1989

Skills

  • Responsible Serving
  • Menu Memorization
  • Bar Operations and Logistics
  • Changing Beer Kegs
  • Ability to Lift 30 Pounds
  • Liquor, Beer and Wine Knowledge
  • Ordering Bar Supplies
  • Suggestive Selling
  • Identification and Compliance
  • Alcohol Ordering
  • Patron Rapport
  • Outstanding Customer Service
  • Cash Handling and Management
  • Handling Difficult Customers
  • Responsible Alcohol Service
  • Hospitality and Guest Service
  • Supply and Inventory Maintenance
  • TIPS Certified
  • Age Identification and Compliance
  • Monitoring Alcohol Consumption
  • Reconciling Cash Drawers
  • High-Volume Environments
  • Patron Experiences
  • Guest Satisfaction
  • Custom Drink Preparation
  • Guest Interaction
  • Stamina and Endurance
  • Confirming Transactions
  • Food Sales and Promotion
  • Guest Relations Management
  • Engaging Customers
  • Excellent with Numbers
  • Pre Shift Preparation
  • Sampling Techniques
  • Bartending License
  • Guest Engagement
  • Customer Expectations Management
  • Drink Consistency
  • Crowd Control and Security
  • Liquor Law Compliance
  • Good Conversationalist

Timeline

Bartender

Dottys
08.2021 - Current

Retail Sales Manager

Ulta Salon And Cosmetics
12.2020 - 06.2021

Cross Utilized Agent

Delta Airlines
08.2020 - 08.2021

Store Manager

BootBarn
05.2019 - 05.2020

Store Manager

K-Mart Store
06.2017 - 04.2019

High School Diploma -

Bradshaw Mountain High School

Similar Profiles

CREATE PROFILE
Cassandra Dykstra