Cassandra E McGrew
Hazlehurst,MS
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
12
12
years of professional experience
Work History
Collector
Coast Diagnostics LLC
07.2024 - Current
- Collect specimens, such as blood, urine or tissue samples, in side the clinic. Performed basic data entry tasks, get samples ready for additional laboratory testing and process, and transport the samples to different facilities.
- Printed results reports and submitted for review.
- Assisted in the training of new Specimen Collectors, fostering a team-oriented work environment focused on quality patient care.
- Assisted in the development of patient education materials, resulting in increased understanding and compliance with required testing protocols.
- Maintained compliance with regulatory standards by staying current on industry best practices and adhering to established protocols.
- Ensured proper storage conditions for specimens, resulting in preserved integrity for accurate testing results.
- Upheld high standards for professionalism while interacting with patients, maintaining a respectful demeanor at all times regardless of challenging situations.
- Facilitated a positive work atmosphere by consistently demonstrating strong teamwork skills and offering support to colleagues when needed.
CLINICAL TECHNICIAN II
HEALTHT TRACK RX
06.2023 - 07.2024
- Provide on-site specimen collections, record patient information including insurance and address on laboratory request forms, process and properly package specimens for safe shipping, record and maintain accurate patient processing logs, submit regular reports and records as assigned, escalate compliance issues, missing results, client complainants to client relations specialist, review demographic information by verifying consistency between requisition forms and patient documents, update and correct any missing billing information
- Ensured a safe environment for patients by adhering to infection control procedures and proper equipment handling techniques.
- Conducted comprehensive patient assessments, gathering vital signs, medical histories, and presenting symptoms for accurate diagnosis.
- Improved patient satisfaction with compassionate bedside manner and clear communication skills.
- Maintained strict patient confidentiality, following HIPAA guidelines and clinic-specific policies to protect sensitive information.
Certified Medical Assistant
Kids First Pediatric Clinic
09.2022 - 07.2024
- Triage, hearing and vision exams, fluoride treatments, influenza A&B, streptococcus, RSV, mononucleosis testing, venipuncture, complete physicals, urinalysis, UPT, injections, medical office procedures, provide excellent customer service & patient care, cross train on front desk, create CMS 1500 claims, correctly enter ICD 10 codes, collect copays, schedule appointments, ordered vaccines from the health department, completed medical record request, inventory ordering
- Called and faxed pharmacies to submit prescriptions and refills.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
BILLING ASSISTANT
PRECISION BILLING
02.2017 - Current
- Receive fee tickets from providers, verify ICD-10 CM codes & CPT codes, create claims, renew daily claim rejections, receive EOB’s and remits advice, post payments, follow up on denied and unpaid claims, work accounts receivable daily, run reports, manage production in several EHR and practice management systems Office Ally, NexGen, and Practice Management
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
- Reduced errors in billing documentation by implementing a thorough double-check system.
- Received, sorted, and distributed incoming mail.
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
CLINICAL ASSISTANT
REDDIX MEDICAL GROUP
11.2016 - 01.2017
- Triage, patient history, refill RX, venipuncture, scheduling/ confirming appointments, recording patient allergies & medication, EKG, injections, updating patient information
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
- Followed comprehensive clinical protocols to safeguard patient safety.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Called and faxed pharmacies to submit prescriptions and refills.
CLINICAL ASSISTANT (INTERN)
REDDIX MEDICAL GROUP
05.2016 - 06.2016
- Triage, recording patients' complete health history, EKG, venipuncture, injections, refill RX, recording patient allergies & medication, scheduling/ confirming appointments
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Followed comprehensive clinical protocols to safeguard patient safety.
CHILD CARE PROVIDER
HINDS COMMUNITY COLLEGE
01.2013 - 08.2013
- Created an environment of education and safety for children aging from 8 weeks to 5 years of age, provided balanced and nutritional diet, educated children on life skills and areas of needed attention
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Introduced children to educational games and activities to boost learning.
TEACHER ASSOCIATE
MT SINAI HEAD START
08.2012 - 01.2013
- Worked with special needs children to educate and motivate their learning
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Education
CERTIFIED CLINICAL MEDICAL ASSISTANT - Certified Clinica; Medical Assistant
Institute of Health And Technology
Jackson07.2016
AA - EARLY CHILDHOOD EDUCATION
HINDS COMMUNITY COLLEGE
Utica, MS12.2011
Skills
- Leadership
- HIPAA Compliance
- Patient Scheduling
- Medical terminology knowledge
- Vital Sign Monitoring
- EMR / EHR
- Compassionate
- Insurance Verification
- New Hire Training
- Multitasking Abilities
- Excellent Communication
- Adaptability and Flexibility
Skillsandabilities - Leadership
Board Member, FRIENDS OF CHILDREN OF MISSISSIPPI, 05/01/22, CURRENTLY
References
Available upon request
Timeline
Collector
Coast Diagnostics LLC
07.2024 - Current
CLINICAL TECHNICIAN II
HEALTHT TRACK RX
06.2023 - 07.2024
Certified Medical Assistant
Kids First Pediatric Clinic
09.2022 - 07.2024
BILLING ASSISTANT
PRECISION BILLING
02.2017 - Current
CLINICAL ASSISTANT
REDDIX MEDICAL GROUP
11.2016 - 01.2017
CLINICAL ASSISTANT (INTERN)
REDDIX MEDICAL GROUP
05.2016 - 06.2016
CHILD CARE PROVIDER
HINDS COMMUNITY COLLEGE
01.2013 - 08.2013
TEACHER ASSOCIATE
MT SINAI HEAD START
08.2012 - 01.2013
CERTIFIED CLINICAL MEDICAL ASSISTANT - Certified Clinica; Medical Assistant
Institute of Health And Technology
AA - EARLY CHILDHOOD EDUCATION
HINDS COMMUNITY COLLEGE
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