Cassandra English
Diamond Bar
Summary
Experienced with handling customer inquiries and resolving issues efficiently. Utilizes strong communication and interpersonal skills to build positive relationships. Track record of maintaining high customer satisfaction and collaborating effectively with team members.
Overview
20
20
years of professional experience
Work History
Sales Support Specialist
SPS Technologies
04.2018 - Current
- Managed customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Collaborated with sales teams to streamline order processing and improve workflow efficiency.
- Developed training materials for new hires, enhancing onboarding processes and knowledge retention.
- Coordinated communication between departments to resolve issues and improve service delivery.
- Implemented tracking systems for sales orders, boosting accuracy in reporting and fulfillment.
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Expedited product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
Administrative Assistant & Customer Service Representative
Helfer Tool Company
03.2005 - 04.2018
- Answer incoming calls, process purchase orders, customer service filing, shipping and receiving, data entry.
- PO follow ups
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Processed and maintained accurate records in company database, enhancing data integrity and retrieval speed.
- Implemented office organization strategies that improved workflow efficiency and reduced clutter within workspace.
- Coordinated communication between departments, facilitating collaboration and timely project completion.
- Monitored office supplies inventory, optimizing procurement processes to maintain necessary stock levels without excess.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Fullerton College
Fullerton, CA01.2016
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Calvary Chapel Bible Ministry School
La Mirada, CA01.2013
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El Camino High School
01.1992
Skills
- Word and Excel; Type 60 wpm; 10-key by touch, Outlook Express, UPS World Ship, Fed Ex Online Shipping
- Reputation for dependability, honesty, dedication and enthusiasm
- Excellent interpersonal and communication skills
- Quick learner with strong organization and time management
- Self-starter, team player with attention to detail
- Customer needs assessment
- Sales strategy development
- Customer relationship management
- Customer order management
- Order processing
- Account management
- Pricing strategy
Timeline
Sales Support Specialist
SPS Technologies
04.2018 - Current
Administrative Assistant & Customer Service Representative
Helfer Tool Company
03.2005 - 04.2018
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Calvary Chapel Bible Ministry School
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El Camino High School
Fullerton College
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