Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Estrada

Manor,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Content Review Analyst

Accenture
10.2017 - Current
  • Proofread, edit and evaluate final copy to verify content aligned with established guidelines
  • Meet daily targets (64-120 reviews daily)
  • Attend meetings (Take Notes, Ask questions)
  • Adapting to constant change's
  • Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
  • Suggested improvements to content to enhance quality and accuracy.
  • Drove accuracy of content through careful proofreading and fact-checking.

Sprint Customer Service Representative

Sprint Store by Wireless Lifestyle
02.2017 - 10.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.

Customer Service Representative

Aarons
10.2016 - 02.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Pharmacy Technician Trainee

CVS PHARMACY
03.2016 - 10.2016
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Collected co-payments or full payments from customers.
  • Assisted with filling of 50-200+ prescriptions daily.
  • Counted, measured and compounded medications following standard procedures.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Completed insurance forms and billed insurance companies.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Managed opening and closing duties for pharmacy.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

Cashier, Greeter, Bakery

H-E-B
07.2013 - 12.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Processed cash, credit and debit transactions accurately, limiting discrepancies.
  • Checked customer IDs and verified age-restricted purchases.
  • Stocked, tagged and displayed merchandise as required.
  • Kept work areas neat, clean and in full compliance with company standards and applicable health codes.

Education

High School Diploma - Health/ Medicine

Taylor High School
Taylor, TX
2015

Skills

  • Medical Terminology
  • Desktop Support
  • Software Troubleshooting
  • HIPAA
  • Knowledge of Medical/Health Insurance
  • Knowledge of Medical Terminology, & Medication
  • Data Integrity
  • Retail Sales Customer Service
  • Quality Standards

Timeline

Content Review Analyst

Accenture
10.2017 - Current

Sprint Customer Service Representative

Sprint Store by Wireless Lifestyle
02.2017 - 10.2017

Customer Service Representative

Aarons
10.2016 - 02.2017

Pharmacy Technician Trainee

CVS PHARMACY
03.2016 - 10.2016

Cashier, Greeter, Bakery

H-E-B
07.2013 - 12.2015

High School Diploma - Health/ Medicine

Taylor High School

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Cassandra Estrada