Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Etherton

Divide,CO

Summary

  • Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

Liquor Store Manager

Divide Spirits
06.2022 - Current
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Cashier Team Lead

Stop N Save
05.2016 - 03.2022
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Restocked and organized merchandise in front lanes.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.
  • Increased customer loyalty and retention.

Shift Leader

Cracker Barrell
01.2014 - 03.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Shift Leader

Huddle House
01.2010 - 02.2013
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Trained new employees and delegated daily tasks and responsibilities.


Restaurant Waitress

Shoney's Restaurant
02.2006 - 03.2008
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Completed credit payments via card processing systems.
  • Served food and beverages promptly with focused attention to customer needs.

Education

Medical - Medical Assisting

Pima Medical Institute
Aurora, CO

High School Diploma -

Rangeview High School
Aurora, CO
05.1993

Skills

  • Liquor Law Compliance
  • Traffic Trends
  • Materials Packing
  • Security Procedures
  • Managing Routines
  • Managing Props
  • Complex Problem-Solving
  • Schedule Preparation
  • Product Management and Branding
  • Income and Expense Management
  • Employee Training
  • Supplier Relations
  • Greeting and Escorting Guests
  • Cool Under Pressure
  • Server Systems
  • Dependable and Adaptable

Timeline

Liquor Store Manager

Divide Spirits
06.2022 - Current

Cashier Team Lead

Stop N Save
05.2016 - 03.2022

Shift Leader

Cracker Barrell
01.2014 - 03.2016

Shift Leader

Huddle House
01.2010 - 02.2013

Restaurant Waitress

Shoney's Restaurant
02.2006 - 03.2008

Medical - Medical Assisting

Pima Medical Institute

High School Diploma -

Rangeview High School

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Cassandra Etherton