Cassandra Evanish
Flint,United States
Summary
Experienced and accomplished professional with over 8 years of restaurant experience and over 10 years of retail store management. High-energy leader successful in building and motivating dynamic teams focused on driving sales through elevated attentiveness to the guest experience, product knowledge, and training with purpose. Dependable Service Professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Service Professional
Black Rock Bar And Grill
Davison, MI
08.2021 - Current
- Collaborated with other staff members to provide excellent customer service experiences for all patrons.
- Assisted with merchandising activities such
- Maintained up-to-date knowledge of product information, pricing, promotions, inventory availability, and special orders.
- Kept abreast of current promotional events and discounts available to customers.
- Provided friendly and efficient customer service, including greeting customers upon arrival and handling inquiries.
- Built relationships with customers by providing knowledgeable and courteous assistance.
- Provided helpful advice on product selection based on individual needs or preferences.
- Performed opening and closing duties such as setting up the store display area and cleaning work areas at the end of each shift.
- Maintained positive working relationship with fellow staff and management.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Upheld high standards of sanitation in accordance with health department regulations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification..
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Service Professional
Olive Garden - Darden Restaurants
Flint, MI
02.2020 - 08.2021
- Followed safety guidelines when handling heavy items or operating machinery.
- Built relationships with customers by providing knowledgeable and courteous assistance.
- Maintained cleanliness of store floor, fixtures, counters and displays.
- Provided friendly and efficient customer service, including greeting customers upon arrival and handling inquiries.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Delivered food orders promptly and courteously
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Upheld high standards of sanitation in accordance with health department regulations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained records of transactions made during shift as required by law or company policy.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Responded to ad hoc cleaning duties at end of shift.
Assistant Store Manager
Kate Spade
Birch Run, MI
05.2019 - 02.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Maintained inventory by checking merchandise to determine levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
AGM-ACM
Williams Sonoma Inc.
Birch Run, MI
01.2017 - 05.2019
- Management of inventory control, loss prevention, ordering, auditing, top talent recruiting, employee relations, scheduling, sales forecasting, P & L analysis, budgeting, cost control, operational excellency and overall profitability
- Found opportunity in reporting efficiency, effectiveness, and sharing and developed a new multi-brand reporting process with supporting documents leading to a regional payroll savings of over $200k
- Consistent year over year gross, contribution, and margin growth through P&L analysis and daily departmental performance assessment across all metrics
- Created training matrix for merchandising, backstock, and operations leading to a 10 point increase on yearly audit
- Through training, professional development via IDP’s, and succession planning created professional growth and advancement in multiple associates.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with others to discuss new opportunities.
- Maintained schedule of class assignments to meet deadlines.
Multi Unit Boutique Manager
Francesca’s Collections
Flint, MI
02.2016 - 01.2017
- Management of all inventory control, loss prevention, ordering, auditing, top talent recruiting, employee relations, scheduling, sales forecasting, P & L analysis, budgeting, cost control, operational excellency and overall profitability
- Created and implemented backstock organizational standards throughout district that later became company standard
- Participated in corporate selected round table for fashion and product knowledge training process and necessities, and guest experience program development.
Store Manager Development Program (MIT)
The Buckle
Flint, MI
- Management of loss prevention, auditing, top talent recruiting, employee relations, cost control, operational excellency and overall profitability
- Maintained top performance rating entirety of Store Manager Development Program
ASM
BCBG Max Azria - BCBG Outlet
Birch Run, MI
- Management of loss prevention, auditing, top talent recruiting, employee relations, cost control, operational excellency and overall profitability.
Education
Associate of Arts - Sign Language Interpreting
Charles Stewart Mott Community College
Flint, MISkills
- Team Building
- Employee Relations
- Sales Training Development and Implementation
- Customer Service Focused Culture Development
- Strategic Visual Merchandising
- Profit and Loss Management
- Profitability Maximization
- Self-Motivated
- Positive
- Flexible
- Efficient
- Upselling Strategies
- Industry Expertise
- Process Improvement
- Multitasking
- Adaptability and Flexibility
- Reliability
- Task Prioritization
- Relationship Building
- Problem-Solving Abilities
- Time Management
- Attention to Detail
Timeline
Service Professional
Black Rock Bar And Grill
08.2021 - Current
Service Professional
Olive Garden - Darden Restaurants
02.2020 - 08.2021
Assistant Store Manager
Kate Spade
05.2019 - 02.2020
AGM-ACM
Williams Sonoma Inc.
01.2017 - 05.2019
Multi Unit Boutique Manager
Francesca’s Collections
02.2016 - 01.2017
Store Manager Development Program (MIT)
The Buckle
ASM
BCBG Max Azria - BCBG Outlet
Associate of Arts - Sign Language Interpreting
Charles Stewart Mott Community College
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