Cassandra Evanish
Flint,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.Looking for a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
ASM
BCBG Max Azria - BCBG Outlet
09.2012 - 08.2014
- Worked directly with corporate Loss Prevention team to implement and elevate company standards throughout location, decreasing shrinkage by 2.3 metric points.
- Partnered with local colleges and job fairs in order to recruit top talent.
- Supervised and trained team of merchandising associates to efficiently comprehend and execute visual updates and floorset changeovers.
Manager Development Program (MIT)
The Buckle
08.2014 - 02.2016
- Concluded Manager Development Program with top performance ratings in all metrics, with a focus on strategic and tactical loss prevention and team member engagement.
- Initiated cross district visual merchandising operative in order to elevate product impact through trend awareness and education.
- Gained further experience in social marketing via utilization of algorithm dissection and impact projection.
Multi Unit Boutique Manager
Francesca’s Collections
02.2016 - 01.2017
- Designed and implemented backstock organizational standards throughout district that became company standard operating procedure.
- Participated in corporate selected round table for fashion education, product knowledge training and guest experience program development.
AGM-ACM
Williams Sonoma Inc.
01.2017 - 03.2019
- Identified and remedied opportunity in reporting efficiency by developing a new multi-brand reporting process with supporting integrated technology resulting in record regional savings.
- Consistent year over year gross, contribution, and margin growth through P&L analysis and daily departmental performance assessment across all metrics
- Created training matrix for merchandising, backstock, and operations leading to a 10 point increase on yearly audit
- Through training, professional development via IDP’s, and succession planning created professional growth and advancement in multiple associates.
Assistant Store Manager
Kate Spade
04.2019 - 11.2019
- Oversaw setup, placement, and execution of record grand opening.
- Developed cross district relationships with other leadership with the aim to elevate product knowledge and brand awareness resulting in a 5 point increase across all matrixes.
Service Professional
Olive Garden
11.2019 - 02.2021
- Upsold high-profit items to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Collections Agent
Gateway Financial
01.2021 - 09.2021
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
Service Professional
Black Rock
10.2021 - 02.2024
- Developed and aided in maintaining training standards and daily expectations of Service Professional Role.
- Captained seasonal appearance changeovers throughout, upholding company standards while ensuring all changes were to health code standards
Service Professional
Luckys
02.2024 - Current
- Initiated new opening and closing protocols resulting in less food waste and elevated standards
- Assisted in integration of new POS system via training and continued support.
- Created organization for supply overstock and reorder system.
Education
Associate of Arts - American Sign Language Interpreting
Mott Community College
Flint, MI06.2025
Skills
- Training Development and Implementation
- Customer Service Focused Culture Development
- Strategic Visual Merchandising
- Profit and Loss Management
- Budget and Cost Control
- Bilingual
- Self-Motivated
- Well Rounded Leader
Languages
American Sign Language
Limited Working
Timeline
Service Professional
Luckys
02.2024 - Current
Service Professional
Black Rock
10.2021 - 02.2024
Collections Agent
Gateway Financial
01.2021 - 09.2021
Service Professional
Olive Garden
11.2019 - 02.2021
Assistant Store Manager
Kate Spade
04.2019 - 11.2019
AGM-ACM
Williams Sonoma Inc.
01.2017 - 03.2019
Multi Unit Boutique Manager
Francesca’s Collections
02.2016 - 01.2017
Manager Development Program (MIT)
The Buckle
08.2014 - 02.2016
ASM
BCBG Max Azria - BCBG Outlet
09.2012 - 08.2014
Associate of Arts - American Sign Language Interpreting
Mott Community College
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