EYONG CASSANDRA
King of Prussia,Pennsylvania
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Costco
02.2020 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Coordinator
Walgreens
01.2018 - 12.2019
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.
- Contributed to the company''s ongoing success by actively seeking opportunities for personal growth and skill development within the healthcare customer service field.
Help Desk Technician
Alexo Bookshop
04.2009 - 07.2016
- Assisted with the implementation of new technology solutions, contributing to successful organizational growth.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Improved user experience with proactive system maintenance and updates.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
Education
Master of Science - Food Sciences And Technology
Delaware State University
Dover, DE05.2018
Bachelor of Science - Microbiology
University of Buea
Cameroon10.2008
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Critical Thinking
- Microsoft Excel
- Scheduling
- Microsoft Outlook
- Documentation
- Order Processing
- Product Knowledge
Languages
English
Full Professional
Timeline
Customer Service Representative
Costco
02.2020 - 05.2024
Customer Service Coordinator
Walgreens
01.2018 - 12.2019
Help Desk Technician
Alexo Bookshop
04.2009 - 07.2016
Master of Science - Food Sciences And Technology
Delaware State University
Bachelor of Science - Microbiology
University of Buea
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