Cassandra Fields

• Deliver a high level of customer service to candidates, colleagues, and managers to support all internal and external Compliance related inquiries
• Ensured compliance with company policies and regulatory requirements, conducting regular audits and updating procedures to reflect changes in legislation
• Document case details clearly, accurately and on track with defined service level of 2 hours or less (SLAs)
• Support new hires with onboarding including I-9 verification
• Establish and maintain a high level of knowledge of local, state, and federal HR policies and practices and effectively communicate this to customers and colleagues to ensure compliance
• Develop and deliver training material and sessions on compliance and company policies, enhancing team knowledge and adherence to standards

• Prepared and published job descriptions for advertising positions

● Sourced potential candidates for various positions through the applicant tracking system Bullhorn

● Attended and participated in meetings, workshops, and events, via Microsoft Teams

● Ensured quality and timely submission of all project deliverables and documentation as assigned

● Assisted in projects to improve workflow efficiency

• Accurately tracked and maintained associate time cards, ensuring compliance with company details
• Addressed and resolved basic inquiries regarding time cards and associate information updates
• Acted as subject matter expert on final pay laws in California and Oregon, providing reliable guidance and support
• Monitored and processed holiday pay for associates, ensuring timely and accurate compensation
• Maintained comprehensive associate records, ensuring confidentiality and accuracy

• Assisted senior sales team members with daily tasks, enhancing sales processes and client interactions
• Conducted market research and analysis to identify potential leads and opportunities
• Participated in sales training sessions, gaining knowledge on effective sales techniques and strategies
• Maintained and updated customer databases, ensuring accurate records for future reference