Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

CASSANDRA FLORENCE

Marietta,GA

Summary

Experienced quality assurance professional with a strong track record of upholding high standards and achieving outstanding results. Specializes in identifying and resolving production issues, implementing quality improvement processes, and ensuring compliance with industry regulations. Recognized for exceptional team collaboration skills and ability to adapt to changing requirements. Skilled in problem-solving, data analysis, and quality control methodologies, always aiming for optimal outcomes.

Overview

17
17
years of professional experience

Work History

Quality Control Specialist

Stich Fix
07.2024 - Current
  • Executed comprehensive evaluations on outbound shipments, guaranteeing adherence to quality benchmarks.
  • Maintained accurate records of quality reports, statistical reviews, and relevant documentation.
  • Developed and implemented quality control processes, reducing defects in final products.
  • Mentored junior staff on quality standards and inspection techniques, fostering a culture of excellence.
  • Led quality assurance initiatives to enhance product accuracy and consistency across all operations.

Virtual Customer Service Call Center Rep

Amazon
11.2011 - 03.2023
  • Established and maintained positive relationships with customers through effective communication techniques.
  • Educated customers on product features and benefits to ensure they had an excellent shopping experience.
  • Identified opportunities for cross-selling additional products or services.
  • Provided professional customer service while remaining empathetic to their concerns.
  • Greeted customers and responded to inquiries in a timely manner.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Utilized CRM software to track interactions and ensure accurate information dissemination.

Sales Representative

StandUp Wireless
05.2020 - 03.2022
  • Promoted connectivity solutions to underserved communities.
  • Delivered customer service support to clients with new and existing accounts.
  • Introduced services to untapped markets.
  • Analyzed market trends to identify potential sales opportunities.
  • Prepared and delivered appropriate presentations on products and services.
  • Developed and maintained strong relationships with customers to drive sales growth.
  • Conducted product demonstrations to effectively showcase features and benefits to potential clients.

Sales And Marketing Customer Service Rep

Genius Sales LLC
02.2013 - 03.2020
  • Designed and executed sales tactics to boost revenue.
  • Enhanced sales and service operations through effective troubleshooting.
  • Presented new service options to previously satisfied clients.
  • Conducted customer searches to uncover new business opportunities.
  • Boosted revenue growth via event and phone networking..
  • Managed a diverse client portfolio, maintaining strong relationships and ensuring high levels of retention.
  • Maintained accurate records of all sales.
  • Developed customer-centric solutions to enhance user experience and satisfaction levels.
  • Managed inquiries across multiple channels, ensuring timely and accurate responses to client needs.
  • Implemented targeted marketing strategies for increased sales conversion rates.

Collection Billing Specialist

First Investors Servicing Corp
04.2009 - 06.2011
  • Negotiated with clientele to collect balance in full.
  • Regularly engaged with customers to arrange immediate or scheduled payment solutions for overdue accounts.
  • Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Established, maintained, and organized customer accounts with payment updates, interactions, and personal data.
  • Processed billing transactions with accuracy, ensuring timely invoice generation and client satisfaction.
  • Resolved discrepancies in billing records through detailed analysis and effective communication with clients.

Virtual Travel Coordinator, CSR

Travelers Companies Inc
05.2008 - 02.2009
  • Recommended suitable reservation options according to expected attendees when coordinating events.
  • Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
  • Streamlined expense reporting processes, reducing turnaround time for reimbursements.
  • Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
  • Led initiatives to identify cost-saving opportunities within travel budgets without sacrificing quality.
  • Efficiently managed the distribution of correspondence and parcels.
  • Coordinated travel arrangements, ensuring compliance with company policies and budget constraints.
  • Managed itineraries for multiple stakeholders, optimizing schedules for efficiency and convenience.

Education

Medical Records -

University of Phoenix
02.2025

High School Diploma -

Marietta High School
06.2004

Skills

  • Proficient in teamwork
  • Office administration
  • Proficient in negotiation
  • Enhancing client confidence
  • Records management and evaluation
  • Packaging quality assessment
  • Quality assurance analysis
  • Effective training delivery
  • Performing internal audit assessments
  • Quality measurement

Languages

English
Native or Bilingual

Timeline

Quality Control Specialist

Stich Fix
07.2024 - Current

Sales Representative

StandUp Wireless
05.2020 - 03.2022

Sales And Marketing Customer Service Rep

Genius Sales LLC
02.2013 - 03.2020

Virtual Customer Service Call Center Rep

Amazon
11.2011 - 03.2023

Collection Billing Specialist

First Investors Servicing Corp
04.2009 - 06.2011

Virtual Travel Coordinator, CSR

Travelers Companies Inc
05.2008 - 02.2009

Medical Records -

University of Phoenix

High School Diploma -

Marietta High School

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