Cassandra Flores
Irving,TX
Summary
Proactive Administrator and Administrative Assistant with extensive experience in office management, customer service, and data confidentiality. Skilled in document management, personnel records maintenance, and supervising support staff. Bringing a strong ability to handle sensitive information discreetly and enhance team productivity through effective time management and communication. Self-motivated [Job Title] brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
10
10
years of professional experience
Work History
Administrator
DOT Compliance Group,LLC
11.2019 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Enhanced customer service by developing feedback system that addressed client concerns promptly.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- FMCSA -Federal Motor Carrier Admin
- Sending truckers for random testing
- Reporting Violations
Administrative Assistant
A Plus Landscaping,LLC
08.2014 - 11.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Payroll
- Hiring
- Projects
- Sales
- Account Receivable /Payable
- Data Entry
Education
High School Diploma -
Nimitz High School
Irving, TX09.1990
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Administrative Support
- MS Office
- Documentation And Reporting
- Decision-Making
- Team Building and Leadership
- Office Management
- Personable and Approachable
- Team Collaboration
- Document Management
- Data Confidentiality
- Staff Management
- Schedule Coordination
- Work Planning and Prioritization
- Scheduling
- Relationship Development
- Goal Setting
- Mail handling
- Bookkeeping
- Strategic Planning
- Resourceful and Analytical
- Document Control
- New Hire Onboarding
- Business Administration
- Deadline Adherence
- Employee Supervision
- Budget Management
- Timesheet Processing
- Events Coordination
- Operations Management
- Continuous Improvement
- Supplies Ordering
- Project Management
- Multiple Priorities Management
- Flexible Schedule
- Executive Support
- Performance Improvement
- Record preparation
- Resource optimization
- Technical Support
Timeline
Administrator
DOT Compliance Group,LLC
11.2019 - Current
Administrative Assistant
A Plus Landscaping,LLC
08.2014 - 11.2019
High School Diploma -
Nimitz High School
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