Cassandra Flores
Menifee
Summary
Detail-oriented and personable administrative professional with a strong foundation in office coordination, customer service, and healthcare support. Proven ability to manage high-volume administrative tasks, streamline operations, and maintain confidentiality across diverse settings from medical spas to manufacturing offices. Adept at scheduling, data entry, and client communication, with hands-on experience in patient care coordination and front desk reception. Currently pursuing Vocational nursing, I am bringing a growing clinical knowledge base and a passion for patient-centered care. Known for professionalism, adaptability, and a warm, service-driven approach that enhances team productivity and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Latest Metal Works
03.2024 - 11.2024
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Processed invoices, tracked payments and maintained vendor records.
- Generated detailed reports on accounts payable and receivable status.
- Responded promptly to inquiries from clients regarding their accounts or billing statements.
Prestige Beauty Advisor
Ulta Salon And Cosmetics
10.2023 - 03.2024
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Consulted with customers to determine their needs and desired results for beauty treatments.
- Conducted skin analysis and recommended appropriate skincare regimes for customers.
- Maintained in-depth knowledge of company brand to best serve customers and drive sales.
- Processed payments, entering sales in register for prompt customer service.
- Maintained a professional attitude towards clients while providing excellent customer service.
- Demonstrated products to customers and provided advice on suitable options.
Receptionist
Executive Medical Spa
10.2023 - 02.2024
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed multiple tasks and met time-sensitive deadlines.
Front Desk Receptionist
NEOMED
02.2021 - 08.2022
- Answered the phone, listen to voicemails and call patient's back
- Greeted patients and visitors who are coming and going, and directed them appropriately
- Maintained an accurate online patient database, including organizing paperwork, data entry, scanning, printing, and faxing documents
- Planned & scheduled appointments
- Assisted patients with their registration in the facility's electronic medical record, as needed
- Presented all policies and obtain signatures on needed forms and consents and collect all appropriate billing forms and scan into the appropriate database
- Scheduled follow-up appointments for patients to include work in appointments
- Responsible for petty cash supply
- Maintained supply of the appropriate patient materials and forms used
- Monitored the patients as they waited in the lobby for their appointments
- Exhibited and maintained a high degree of professionalism and decorum in all situations in addition to confidentiality, flexibility and accountability.
Patient Care Coordinator
Avalon Laser Medical Spa
03.2019 - 01.2022
- Scheduled and confirmed appointments and maintained calendars
- Greeted patients, clients, and other visitors
- Checked in visitors and directed or escorted them to their destinations
- Informed other employees of visitors' arrivals or cancellations
- Entered customer information into the organization's database
- Copied, filed, and maintained paper or electronic documents
- Ensured the reception area is stocked with appropriate booklets, pamphlets, and brochures for public distribution
- Used office automation equipment such as computers, modems, printers, copiers, and fax machines and software
- Assisted in preparation of appointments.
Education
Some College (No Degree) - Vocational Nursing
North West College
Riverside, CA03-2026
Licensed Esthetician -
Bellus Academy
El Cajon, CA09-2018
High School Diploma -
Murray High School
Vista, CA06-2016
Skills
- Customer service
- Computer skills
- Office administration
- Administrative support
- Time management
- Scheduling and calendar management
- Multitasking and prioritization
- Multi-line telephone systems
- Dedicated team player
- Patient scheduling
Certification
Basic Life Support (BLS) – American Heart Association
Timeline
Administrative Assistant
Latest Metal Works
03.2024 - 11.2024
Prestige Beauty Advisor
Ulta Salon And Cosmetics
10.2023 - 03.2024
Receptionist
Executive Medical Spa
10.2023 - 02.2024
Front Desk Receptionist
NEOMED
02.2021 - 08.2022
Patient Care Coordinator
Avalon Laser Medical Spa
03.2019 - 01.2022
Some College (No Degree) - Vocational Nursing
North West College
Licensed Esthetician -
Bellus Academy
High School Diploma -
Murray High School
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