Cassandra Fonder
Richmond,TX
Summary
Dynamic professional with extensive experience as General Manager at Elephant Bar Restaurant, specializing in staff scheduling and inventory management. Achievements include significant improvements in team performance and customer service through targeted training and operational strategies. Expertise in budget tracking and fostering collaboration while ensuring compliance with health regulations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant General Manager
BJ's Restaurant & Brewhouse
Sugar Land, TX
12.2021 - Current
- Assisted in managing daily restaurant operations and staff scheduling.
- Trained and mentored new team members on service standards.
- Implemented inventory control measures to reduce waste and improve efficiencies.
- Collaborated with kitchen staff to ensure food quality and presentation aligned with brand standards.
- Conducted regular staff meetings to communicate updates and address concerns.
- Supported financial management by assisting in budget tracking and expense reporting.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Prepared weekly schedules for staff members based on their availability.
- Monitored inventory levels and placed orders for new stock as needed.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
Pool Bartender/Banquet Bartender
Loews Royal Pacific Resort Hotel by Universal
Orlando, FL
06.2016 - 06.2019
- Engaged with guests to provide exceptional customer service and recommendations.
- Ensured compliance with health and safety regulations at the poolside bar.
- Trained new bartenders on menu items, procedures, and customer interaction skills.
General Manager
Elephant Bar Restaurant
Orlando, FL
05.2008 - 05.2014
- Oversaw daily restaurant operations and ensured high service standards.
- Managed inventory levels and coordinated supply chain logistics effectively.
- Trained and mentored staff to enhance team performance and customer service skills.
- Developed operational strategies to improve efficiency and streamline processes.
- Implemented health and safety regulations to maintain a safe dining environment.
Skills
- Staff scheduling and inventory management
- Budget tracking and expense reporting
- Document preparation and customer service
Certification
- ServeSafe Certified.
- TABC
Timeline
Assistant General Manager
BJ's Restaurant & Brewhouse
12.2021 - Current
Pool Bartender/Banquet Bartender
Loews Royal Pacific Resort Hotel by Universal
06.2016 - 06.2019
General Manager
Elephant Bar Restaurant
05.2008 - 05.2014
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