Cassandra Foster
San Antonio,TX
Summary
Accomplished professional with significant experience in customer service and healthcare. Proven track record in improving guest satisfaction and patient care through strategic conflict resolution and effective team collaboration.
Overview
3
3
years of professional experience
Work History
CNA
Charlip
08.2025 - Current
- Provided assistance with daily living activities, enhancing patient comfort and well-being.
- Monitored vital signs, communicating changes to nursing staff for appropriate interventions.
- Maintained patient room cleanliness and organization, ensuring high hygiene standards.
- Supported patients in mobility and exercise routines to increase physical health benefits.
- Accurately documented patient care in electronic health records for effective communication.
- Worked collaboratively with healthcare team members to meet patient needs efficiently.
- Assisted with daily living activities to enhance patient comfort and well-being.
- Provided compassionate communication to patients, fostering trust and comfort during care.
Guest Services Receptionist
SeaWorld
01.2024 - 10.2024
- Greeted and assisted guests, ensuring a welcoming atmosphere for all visitors.
- Responded promptly to guest inquiries, providing accurate information about services and amenities.
- Resolved guest complaints with professionalism, enhancing overall customer satisfaction levels.
- Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds.
- Supported marketing efforts by collecting guest feedback on their experiences and sharing insights with management for continuous improvement initiatives.
- Handled high-pressure situations with professionalism, resolving guest complaints diplomatically and maintaining customer loyalty.
Assistant Manager
McAlisters Deli
09.2022 - 12.2023
- Improved customer satisfaction by promptly addressing and resolving complaints professionally.
- Managed inventory levels by coordinating with suppliers to uphold stock availability and freshness.
- Trained new employees on customer service standards and restaurant policies for team development.
- Implemented changes based on monitored customer feedback to enhance overall dining experiences.
- Developed effective schedules for front-of-house staff, ensuring optimal coverage during busy periods.
- Streamlined communication with kitchen staff to boost accuracy and expedite service delivery.
- Supervised all restaurant areas, maintaining clean and well-organized environments.
- Oversaw compliance with all applicable hygiene and food safety regulations.
Education
High School Diploma -
Foss High School
Tacoma, WACNA
Choezen Healthcare Training
San Antonio, TX05.2025
Skills
- Dining service skills
- Customer support evaluation
- Leadership and team building
- Inventory oversight
- Customer interaction strategies
- Personnel management
- Operations leadership
- POS operation skills
- Conflict resolution techniques
- Fast typing ability
- Effective email communication
Timeline
CNA
Charlip
08.2025 - Current
Guest Services Receptionist
SeaWorld
01.2024 - 10.2024
Assistant Manager
McAlisters Deli
09.2022 - 12.2023
High School Diploma -
Foss High School
CNA
Choezen Healthcare Training
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