Cassandra Francois
The Villages,United States
Summary
Meticulous, task-driven Executive Assistant with 5+ years of administrative experience in managing client-centric office operations. Equipped with exceptional ability to facilitate all aspects of internal and external communications, support the day-to-day administrative, financial, and operational functions by working collaboratively with C-level executives. Proven talent for aligning business objectives with comprehensive administrative knowledge to achieve maximum operational impacts, conserve time and boost efficiency.
Overview
10
10
years of professional experience
Work History
Senior Production Coordinator
The Villages Sharon Morse Performing Arts Center
The Villages, FL
08.2021 - Current
- Assist in completing advance specifications to include hospitality preferences and requirements, backstage area room assignments and security arrangements,
- Schedule, book, license, and report in compliance the activities of events at The Sharon.
- Purchase and stage required hospitality items in advance of talent/tour arrival
- Perform additional administrative tasks including creation of show day timelines and after action reports, scheduling production meetings as needed, and other duties as needed/assigned
- Answer and resolve tour/promoter questions/needs or field to the appropriate house staff members for
action or resolution as needed - Escalate safety, patron, security, and deep level technical or hospitality issues to the Production/Service MODs as needed
- Serve as liaison between FOH and BOH teams, facilitating smooth communication between these groups
- Serve as VIP liaison as needed, ensuring VIP talent have what they require per contract
Receptionist
The Villages Commerical Property Management
The Villages, FL
08.2020 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled and confirmed appointments and meetings for senior management team.
- Confirmed appointments, communicated with clients and updated client records.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
Executive Assistant to CEO /Personal Assistant
Style The Runway
West Palm Beach, FL
03.2015 - 03.2020
- Execute various administrative tasks, including travel arrangements (Domestic & International), scheduling
submission of expense reports, and other correspondence for Corporate Development Team and senior leadership. - Maximize productivity rates by proactively providing feedback on operational concerns and product issues.
- Follow attainable project timelines and keep teams on task to complete milestones according to schedule.
- Ensured follow-through of all discussed items in meetings, with updates being incorporated into reports
- Coordinated daily customer service operations such as front desk processes, orders, and payments.
- Acted as the frontline in dealing with public relations, boosting the organization's credibility.
- Orchestrated communications, monitored requests, and identified those that required immediate attention.
- Serve as the executive key point person by coordinating sector-related Business Units and other facets of the company.
Shift Leader
Fire House Sub
Orlando, FL
06.2010 - 08.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
Bachelor of Arts - Philosophy
Palm Beach Atlantic University
West Palm Beach, FL05.2017
Skills
- Administrative Oversight
- Advanced MS Office Suite Proficiency
- Customer Service
- Time Management
- Hospitality
- Stewardship
- Communication
- Travel Arrangement Coordination
- Customer Inquiries
- Calendar Management
- Email Management
- Social Media Knowledge
- Project Management
- Multi-Line Phone Proficiency
- Google Calendar
- Correspondence and Memos
- Executive Schedule Management
Accomplishments
- Promoted to Senior Production Coordinator within 10 months of hire.
- Launched " The Cinema Series " at The Sharon Morse Performing Art Center
- Part of The Lot 23 Program where I was able to provide cultural opportunities for urban youths.
- Organized The Boxing Wags Association first non profit Breast Cancer Event
- Worked on Kanye West Jesus is King event during Art Basel 2019
Project
- Project: The Sharon Cinema Series
- Duration: 6 Months
- Created a new art house theater experiences for our patron at The Villages.
- Researched and worked alongside one of the best movie licensing company
- Created comprehensive testing regime within quickbase for data collection and analysis.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There's some good in this world, Mr. Frodo, and it's worth fighting for.
J. R. R. Tolkien
Timeline
Senior Production Coordinator
The Villages Sharon Morse Performing Arts Center
08.2021 - Current
Receptionist
The Villages Commerical Property Management
08.2020 - 08.2021
Executive Assistant to CEO /Personal Assistant
Style The Runway
03.2015 - 03.2020
Shift Leader
Fire House Sub
06.2010 - 08.2013
Bachelor of Arts - Philosophy
Palm Beach Atlantic University
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