Cassandra Franklin
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Summary
Service Advisor with extensive expertise in automotive management, leveraging over 20 years of experience to enhance service efficiency and customer satisfaction. Demonstrates proficiency in quality control, project management, and strategic planning, consistently driving growth and improving operational processes. Passionate about mentoring teams and implementing data-driven strategies to optimize inventory management and service delivery.
Overview
20
20
years of professional experience
Work History
Service Advisor
Schicker Automotive Group
09.2025 - 12.2025
- Guide clients on vehicle service needs, enhancing customer satisfaction and retention.
- Coordinate service appointments, optimizing workflow and reducing wait times.
- Communicate technical information clearly, fostering trust and understanding with clients.
- Analyze vehicle issues and recommend tailored solutions, optimizing service processes to reduce wait times and improve overall efficiency.
- Drive service department growth by upselling maintenance packages and building lasting customer relationships, resulting in increased repeat business.
- Streamlined service appointment process, reducing wait times and enhancing workflow efficiency for improved customer satisfaction.
- Boosted service department revenue through strategic upselling of maintenance packages and nurturing long-term client relationships.
Service Advisor
Auffenberg Dealer Group
02.2024 - 09.2025
- Facilitated customer interactions to assess vehicle service needs and provide accurate recommendations.
- Managed service appointments to optimize workflow and enhance customer satisfaction.
- Collaborated with technicians to ensure timely completion of services and repairs.
- Educated customers on vehicle maintenance and repair options, promoting informed decisions.
- Developed relationships with repeat customers to foster loyalty and drive business growth.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
General Manager
Friendly Automotive & Tires
03.2021 - 02.2024
- Pioneered digital inventory system at Friendly Automotive, reducing stockouts and improving customer satisfaction. Mentored staff on new technologies.
- Drove sales growth at Friendly Automotive through strategic partnerships and marketing initiatives. Exceeded revenue targets consistently.
- Fostered strong team culture at Friendly Automotive, improving employee retention. Coordinated cross-functional projects to enhance service quality.
- Implemented data-driven decision-making strategies, leading to optimized inventory management and increased profitability for the automotive business.
- Oversaw daily operations, ensuring efficiency and adherence to safety protocols.
- Developed and implemented strategic plans to enhance customer satisfaction and loyalty.
Uhaul Moving Center General Manager Fleets
Uhaul
05.2019 - 02.2021
- Fostered strong team relationships, boosting staff morale and productivity. Coordinated with multiple departments to ensure smooth operations.
- Implemented cutting-edge fleet management strategies, optimizing vehicle utilization and reducing operational costs.
- Meticulously managed ford fleet maintenance schedules, ensuring optimal vehicle performance and safety. Implemented rigorous quality control measures for superior customer experiences.
Owner
Glass Doctor of Wenatchee
12.2014 - 12.2019
- Led operational strategy to optimize service delivery and enhance customer satisfaction.
- Oversaw team training programs to improve employee performance and efficiency.
- Implemented cost control measures resulting in significant reductions in operational expenses.
- Developed and maintained relationships with suppliers to ensure quality materials and timely deliveries.
- Streamlined workflow processes, increasing overall productivity across service operations.
- Managed appointment scheduling and follow-up communications to enhance client satisfaction.
Owner/Project Manager
East Wenatchee Mini Storage
05.2006 - 12.2019
- Fostered team synergy, coordinating maintenance schedules and customer interactions, ensuring seamless facility management and client satisfaction.
- Spearheaded expansion initiatives, identifying market opportunities and developing strategies that significantly extended the company's market reach.
- Led project planning, ensuring alignment with organizational goals and client expectations.
- Coordinated cross-functional teams to streamline operations and enhance customer satisfaction.
- Managed budgets and resources to optimize project delivery timelines and cost-efficiency.
- Managed fleet operations, ensuring compliance with safety regulations and company policies.
- Developed and implemented maintenance schedules for vehicles to enhance reliability and performance.
- Led cross-functional teams in optimizing logistics strategies, reducing delivery times significantly.
- Oversaw procurement processes for fleet vehicles, negotiating contracts to secure favorable terms.
- Trained staff on fleet management software, enhancing operational efficiency and data accuracy.
Education
Business Administration, Management and Operations -
Wenatchee Valley College
Wenatchee, Wa12.2007
Diploma in Business - undefined
Eastmont High School
East Wenatchee, Wa12.2003
Skills
- CDK (Experienced)
- Account Management
- Training
- Customer Service
- Multitasking and organization
- Excellent communication
- Attention to detail
- Service estimates
Websites
CUSTOM SECTION
- WHAT CUSTOMERS ARE SAYING
- CSI Scores 970 or above
- I had bought a used KIA from a different dealership unfortunately it had a motor problem with it and it was sent over here and Cassie Franklin my service advisor did everything perfectly professionally and even ensured my rental with the other dealership was covered while my vehicle was being fixed. Cassie kept in touch with me the whole time and explained all that was going on. If you have a KIA and need service for it I would never recommend another service department than this. Thank you for everything Cassie! You've earned a customer for sure
LINKS
LinkedIn: www.linkedin.com.
Timeline
Service Advisor
Schicker Automotive Group
09.2025 - 12.2025
Service Advisor
Auffenberg Dealer Group
02.2024 - 09.2025
General Manager
Friendly Automotive & Tires
03.2021 - 02.2024
Uhaul Moving Center General Manager Fleets
Uhaul
05.2019 - 02.2021
Owner
Glass Doctor of Wenatchee
12.2014 - 12.2019
Owner/Project Manager
East Wenatchee Mini Storage
05.2006 - 12.2019
Diploma in Business - undefined
Eastmont High School
Business Administration, Management and Operations -
Wenatchee Valley College