Cassandra Freeman
Virginia Beach,VA
Summary
Customer services professional with over seven years experience working with diverse populations. Also ability to work a flexible schedule, organize plan, prioritize, and accomplish work. Solid team player with an upbeat, positive attitude. Reliable business professional with experience in project management, process improvement, and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Public Accountant
CAJA PROFESSIONAL SERVICES
12.2023 - Current
- Streamlined accounting processes by implementing efficient software solutions, resulting in reduced errors and improved financial reporting.
- Enhanced financial decision-making for the organization by providing accurate budget forecasts and variance analyses.
- Ensured timely completion of monthly and annual financial statements, maintaining strict adherence to regulatory requirements.
- Improved internal controls by identifying weaknesses and implementing effective risk management strategies.
- Advised clients on tax planning strategies, helping them minimize liabilities while adhering to tax laws and regulations.
Administrative Assistant
The Best of The Best Cleaning & Detailing LLC
03.2020 - Current
- Complete data entry, collect transactions, track debits and maintain and monitor financial records and keep inventory.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Collections Agent
Samuel I. White, PC
10.2017 - 12.2018
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Reached out to approximately [Number] account holders daily.
Collections Specialist
Rick Hendrick Chevrolet
02.2014 - 09.2018
- Facilitated information flow between customer service, account management operations, quality assurance, training departments to guarantee call center objectives were met
- Skip trace customer
- Follow up clients on past due payments.
- Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained.
- Mitigated potential losses by promptly identifying high-risk accounts requiring escalated collection actions or legal proceedings involvement if necessary.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
High School Diploma -
Carver High School
Atlanta, GA05.1999
Skills
- Administrative experience
- Microsoft office
- Microsoft word
- Account management
- Office experience
- Data entry
- Time management
- Cleaning
- Sales
- Organizational skills
- Communication skills
- Computer skills
- Customer service
- Microsoft excel
- Quality assurance
- Cashiering
- Accounts Payable
- Microsoft Outlook
- QuickBooks
- Personal Assistant Experience
- Bookkeeping
- Management
- Home Care
- Clerical Experience
- Event Planning
- Negotiation
- CRM software
- Telemarketing
- Outbound sales
- Personal assistant experience
- Google Suite
- Childcare
- Accounts payable
- Mobile devices
- Cooking
- Visual Basic
- Cash register
- Tax Preparation
- Client Relations
- Financial Forecasting
Certification
- CPA,
- Driver's License
- CNA - Certified Nurse Assistant
Personal Information
Title: Customer Service
Timeline
Certified Public Accountant
CAJA PROFESSIONAL SERVICES
12.2023 - Current
Administrative Assistant
The Best of The Best Cleaning & Detailing LLC
03.2020 - Current
Collections Agent
Samuel I. White, PC
10.2017 - 12.2018
Collections Specialist
Rick Hendrick Chevrolet
02.2014 - 09.2018
High School Diploma -
Carver High School
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