Cassandra Gallagher

Responsible for tracking and processing invoices for remittance. Approves and tracks time for 10+ consultant staff. Liaison between consultant staff and payroll management company. Assists in applying for and managing over $6million in federal grants. Coordinates and schedules all field work for both state staff and consultant staff across four separate light rail systems. Assists in procedure creation and implementation. Assists with oversight of four light rail systems in the state of NJ. Attends safety meetings for four light rail systems.

Responsible for accurate tracking all inmate intake, including but not limited to: name, SBI number, State Number, DOB, County of origin, COVID-19 test results, quarantine status, and facility of transfer. Responsible for facilitating inmate transfers. Responsible for running inmate reports. Responsible for creating or obtaining correct inmate files and ensuring all documentation is present before transfer. Responsible for responding to all incarceration history requests. Responsible for filling out pre-parole packages. Responsible for compiling victim notification letters for supervisor signature, and disseminating once signed. Trained to scan paper documents into FileNet. Trained to maintain archives of inmate records.

Responsible for processing all inmate transactions, including applying checks to inmate accounts, and debiting payments for phone system, canteen, JPay system, etc...daily. Processed all outgoing inmate mail on a daily basis. Answered all account inquiries via JPay system, daily. Assisted in running canteen orders, weekly. Assisted in preparing invoices for remittance, as needed. Assisted in preparing bank deposits, weekly. Provided miscellaneous office assistance, as required.

Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally including orders, payments, budget requests, service requests, automated delivery requests, payment plans, etc... Exceeded performance targets with consistent delivery of high-quality service to customers. Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues. Encouraged fellow employees by tracking and displaying real time statistics vs performance targets. Attended safety meetings and presented growth and target portions. Scheduled and processed all service work including propane tank installation, new appliance conversions and hook ups, etc... Monthly tallied and submitted inventory totals for four plants. Trained to track and approve time for over 40 employees.

Improved customer satisfaction by providing efficient and accurate transaction processing including deposits, withdrawals, check cashing, bond purchasing, and accessing security deposit boxes. Assisted customers with account inquiries, resolving issues promptly and professionally. Responsible for opening and closing procedures. Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures. Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.