Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist

Cassandra Garcia

Baytown,US

Summary

Customer-focused professional with a proven track record of resolving complex issues and building strong customer loyalty. Possessing a sharp memory and exceptional aptitude for math, adept at tackling challenging tasks with ease. Flexibility to thrive in a variety of work schedules, resourcefulness, and strong work ethic enable excellence in any role. Exceptional leadership abilities and meticulous attention to detail consistently deliver high-quality dining assistance in fast-paced environments. Ready to leverage skills to support both team and customer needs.

Developed skills in team leadership and operational oversight within fast-paced setting. Demonstrates ability to improve processes and enhance team productivity. Seeking to transition into new field where these abilities can be leveraged to drive success and innovation.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Lead Manager

Taco Bell
02.2024 - Current
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Busser

BJ's Restaurant & Brewhouse
02.2023 - 06.2023
  • Double-checked that supplies like linens and trays were in good condition and restocked any items that were running low
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers
  • Kept track of the dining room's inventory and replenished it as needed
  • Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships, and support a positive work environment
  • Put in extra hours and assisted other employees during high-volume periods to improve seating availability and food delivery to tables

Food Champion

Taco Bell
09.2022 - 01.2023
  • Observed food preparation, production, and plating for quality control
  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift

Service Champion

Taco Bell
09.2022 - 01.2023
  • Am in charge of taking orders from customers
  • Counted the cash in the register drawer at the start and end of each shift
  • I'm doing some cash drops

Education

High School -

Edinburg North High School
Edinburg, TX
01.2022

Skills

  • Cost controlling
  • Customer service
  • Self-motivated
  • Sanitizing understanding
  • Food preparation
  • Professional demeanor
  • Strong team member
  • Team Player
  • Multi-Task Management
  • Safety awareness
  • Customer service oriented
  • Flexible schedule

Certification

  • ServSafe
  • TABC

Timeline

Shift Lead Manager

Taco Bell
02.2024 - Current

Busser

BJ's Restaurant & Brewhouse
02.2023 - 06.2023

Food Champion

Taco Bell
09.2022 - 01.2023

Service Champion

Taco Bell
09.2022 - 01.2023

High School -

Edinburg North High School

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Cassandra Garcia