Cassandra Giaimo

• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Oversee book of business consisting of 100 accounts and increase revenue through strategic partnership.
• Established strong relationships with key customers, resulting in increased customer loyalty.
• Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
• Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.

Create policies and procedures for the Customer Success Team that align with Post Acute regulations.

Create onboarding program for new hires and onboard new hires.

Analyze data trends and conduct weekly team training based on current trends.

Collaborate with Managers of Customer Success to identify key areas where training is required and create training based on those conversations.