CASSANDRA GIBSON
Durham,NC
Summary
Dynamic Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
6
6
years of professional experience
Work History
Systems Integration Analyst
Lockheed Martin Corporation
01.2022 - Current
- Led documentation initiatives, ensuring creation and maintenance of comprehensive project records for streamlined reference and transparency
- Oversaw development of interactive dashboards, optimizing management of 20+ weekly ServiceNow requests across 5 organizations. Also served as ServiceNow Citizen Innovator, contributing to platform innovation
- Created instructional videos for team members, presenting to upper management on various aspects of automation workflows and managed documentation for clear and complete project records
- Established agile project timelines and ensured milestone adherence. Orchestrated meetings, sprint planning, and reviews to foster efficient collaboration
Social Media Strategist
Crowning Moment Podcast Host
11.2021 - Current
- Generated fresh ideas for weekly podcast episodes and contacted featured guests
- Strategized, created, and published content across social media platforms and YouTube
- Recorded, edited, and published audio/video content, reaching 70+ countries with 45,000 downloads.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
Systems Integration Analyst Associate
Lockheed Martin Corporation
05.2021 - 01.2022
- Led cross-functional teams in designing and implementing automation solutions, defining project scope and deliverables for seamless execution
- Directed the creation of interactive dashboards and reports, optimizing 20+ weekly ServiceNow requests across 5 organizations
- Developed instructional videos for team members, facilitating understanding of new automation workflows
- Presented to upper management on service catalog enhancements, incident request management, metric reporting, and dashboard usage
- Established agile project timelines, ensuring adherence to milestones
- Led meetings, sprint planning, and reviews to foster efficient collaboration.
College Tech Senior Intern
Lockheed Martin Corporation
05.2020 - 05.2021
- Developed catalog items and workflows to provide for supervisors and employees access to complete daily reports
- Managed visual task boards and completed backend automation through ServiceNow
- Reshaped operations by creating a process that provides a unified 'front-door' for requesting new automation through catalog, incident requests, metric reports, and dashboards.
Web Design Intern/Co-Director
America's International Miss Organization
03.2019 - 10.2022
- Designed website layouts, banners, and social media posts while overseeing management of all web-based accounts and tracking user data for contestants.
Marketing & Public Relations Brand Ambassador
FlyerTap
06.2018 - 05.2019
- Conceptualized, created, and executed marketing campaigns on social media while overseeing content management and strategy for various platforms.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
Education
Bachelor of Science, Integrated Information Technology -
University of South Carolina
Columbia, SC05.2021
Skills
- Microsoft Office
- ChatGPT
- ServiceNow
- Video/Audio Editing
- ServiceNow
- IT Infrastructure
- Technical Writing
- Project Documentation
- Application support
- Analytical and Critical Thinking
- Troubleshooting
- Public Speaking
Awards
- Miss America - Empower Academy Guest Speaker (12/2022)
- Next-Gen Recognition - Strengthening Our Foundation (11/2022)
- Lockheed Martin - Rookie of the Year, DV2 Enterprise Operations (12/2021)
- Next-Gen Recognition - Bravo Award (07/2020)
- Next-Gen Recognition - Reshaping Our Operations (09/2020)
Timeline
Systems Integration Analyst
Lockheed Martin Corporation
01.2022 - Current
Social Media Strategist
Crowning Moment Podcast Host
11.2021 - Current
Systems Integration Analyst Associate
Lockheed Martin Corporation
05.2021 - 01.2022
College Tech Senior Intern
Lockheed Martin Corporation
05.2020 - 05.2021
Web Design Intern/Co-Director
America's International Miss Organization
03.2019 - 10.2022
Marketing & Public Relations Brand Ambassador
FlyerTap
06.2018 - 05.2019
Bachelor of Science, Integrated Information Technology -
University of South Carolina