Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassandra Giddings

Dallas,TX

Summary

Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Iqor Holdings US
05.2022 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
  • Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.

Research Interviewer

Nielson
03.2021 - 01.2022
  • Gathered, organized and modeled data for reports and presentations.
  • Assessed individual survey project needs and planned workflows.
  • Evaluated existing databases for potential issues or inaccuracies, implementing corrective measures as required to maintain data integrity.
  • Increased client satisfaction by delivering comprehensive research reports and actionable insights.

Walmart Stocker/CSR

Walmart
01.2020 - 11.2020
  • Stocking shelves with merchandise, ensuring that products are correctly priced and displayed
  • Receiving and unloading merchandise from delivery trucks
  • Keeping the store clean and organized, including sweeping and mopping floors and taking out the trash
  • Setting up product displays and other promotional material
  • Helping customers locate specific merchandise throughout the store
  • Ensuring that aisles are free of clutter and other tripping hazards
  • Ensure proper organization of the store
  • Respond to customer complaints and questions
  • Contribute to the customer service experience
  • Educate and enlighten customers on product prices and details
  • Address challenges according to policies of Walmart
  • Handle issues of return, exchange, and refund
  • Treat customers with courtesy
  • Help customers with locating items
  • Adhere to safety procedures in ensuring the security and safety of customers within the store
  • Maintain a balance cash drawer
  • Activate phone cards and gift cards
  • Handle request for money orders
  • Respond to phone, emails, and post from customers

Mail Sorter

Summit Direct Mail
06.2018 - 10.2019
  • Sorting mail into trays and placing them in incoming mail bins
  • Examining all outbound mail for dates, addresses, barcodes, and other postage information
  • Examining incoming mail for tampering, damage, and suspicious content
  • Sorting and categorizing mail by hand, as well as running mail processing devices and postage meters
  • Preparing mail for distribution by categorizing and labeling it correctly

Education

College -

IMed Health training Center
Dallas, TX
10.2021

High school -

A.Maceo Smith
Dallas, TX
05.2001

Skills

Recordkeeping strengths

Staff education and training

Professional telephone demeanor

Technical Suppo

Technical Support

Policy understanding

Documentation review

Insurance coverage verification

Certification

Phlebotomy certificate

Timeline

Customer Service Representative

Iqor Holdings US
05.2022 - 02.2024

Research Interviewer

Nielson
03.2021 - 01.2022

Walmart Stocker/CSR

Walmart
01.2020 - 11.2020

Mail Sorter

Summit Direct Mail
06.2018 - 10.2019

College -

IMed Health training Center

High school -

A.Maceo Smith

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Cassandra Giddings