Cassandra Gill

• Identified departmental inconsistencies and developed mitigation plans
• Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance
• Oversaw remote program staff schedules and assignments to handle programming demands
• Facilitated an OPWDD grant-funded respite program for teens and young adults
• Conducted an average of 20 intake interviews per annual quarter
• Updated approximately 300 participant profiles annually

• Increased customer service success rates by quickly resolving issues
• Remained solutions-oriented in face of complex problems to assist management and overall business direction
• Worked with participants diagnosed with a number of disabilities including autism, downs syndrome, FAS, and more, in a variety of programs ranging from social skills to sensory to cooking
• Developed innovative social programs for participants with diverse disabilities.
• Facilitated multiple programs with 6-12 participants each
• Demonstrated proficiency in learning software tools on-the-fly
• Managed program operations, ensuring smooth execution, and communication with families and staff
• Interfaced with an average of 30 families daily

Multi-grade Special Education classrooms, catering to students with Developmental Delays, ranging second to sixth grade. Focused on student success

• Discretion a priority
• Worked closely with case manager, teacher, and services team to ensure student progress
• Data Tracking & input for student behaviors and academics, working closely with Case Manager and Behavior Specialist to meet needs
• Sought Out specialized training to improve skills
• Multi-tasking & Adapting to highly specific and constantly changing situations; Flexibility with assignments throughout day

General academic support, working with Gen Ed and SPED students in Gen Ed classrooms. DISCRETION a priority

• Adapted to the classroom and teaching needs of 30+ teachers
• Academic & social emotional intervention for specific students
• Frequent multi-tasking, working with small groups as well as observing and assessing needs of students in large groups

• Contracted to assist Executive director with marketing and managerial needs for 2017, 2018, and 2019 seasons' summer productions
• Liaison for local and regional marketing and group sales
• Consolidated internal and external contacts for future use

Joined as Communications Assistant, a combination of positions including assistant to the Executive Director, box office manager, and volunteer coordinator. After change of leadership promoted to Director of Operations

• Managed database of donors, patrons, volunteers, board members
• Oversaw day-to-day production activities in accordance with business objectives.
• Established and monitored quality assurance standards to achieve operational excellence.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with promoters and visiting artists to build connections and nurture relationships/liaison between production/tech and front of house for live events
• Learned software on the fly with proficiency