CASSANDRA GITELMAN
Vero Beach
Summary
Hard-working, consistent person with profound dedication. Seeking to apply my medical front office experience and capabilities to your business. I am dedicated to my craft, and I believe that I can be of help to your business and provide astounding customer service. Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence. Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Clerical Coordinator
Cleveland Clinic-Primary Care of The Treasure Coast
Vero Beach
01.2024 - Current
- Check patients out and schedule their follow up appointments
- Fax and create referrals and schedule appointments for said referrals
- Send telephone encounters regarding medication refills
- Schedule ultrasounds, x-rays, mri without contrast, bone scans
- Help out my peers if needed with checking in patients and scheduling
- Ensured adherence to established policies and procedures within the department.
- Answered incoming calls in a timely manner and directed them appropriately.
- Assisted with special projects as assigned by management.
- Handled confidential information in a professional manner.
Receptionist
Family HealthCare Network
Hanford
04.2023 - 09.2023
- Sign in and register patients for their appointment
- Verify and run insurances making sure they are active and take a copay if needed
- Schedule and reschedule patients as needed
- Check referrals and make sure they are processed correctly
- Translate for doctors or anyone who needed it from english to spanish
- Learn how to use E Clinical Works program
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Externship
Pain Clinics of Central California
Visalia
11.2021 - 12.2021
- 120 hours of training
- Sign in and register patients for their appointment
- Verify and run insurances making sure they are active and take a copay if needed
- Schedule and reschedule patients as needed
- Check referrals and make sure they are processed correctly
- Translate for doctors or anyone who needed it from english to spanish
Education
Medical Office Administration -
San Joaquin Valley College
Visalia, California12.2021
High School -
Redwood High School
Visalia, California06.2017
Skills
- Bilingual
- Responsible
- Dedicated
- Friendly
- Microsoft Word
- Excel
- Power Point
- E clinical works
- Epic
- Medical record management
- Insurance verification
- Patient scheduling
- Customer service
- Team collaboration
- Administrative support
- Bilingual communication
- Effective communication
- Attention to detail
- Time management
- Problem solving
- Document management
- Contract administration
- Office supplies management
- Opening and closing procedures
Languages
Native language, Fluent in Conversation and Speaking and Excellent at Reading and Writing
Certification
- Medical Office Administration
- BLS AHA Certified
Languages
Spanish
Native/ Bilingual
Timeline
Office Clerical Coordinator
Cleveland Clinic-Primary Care of The Treasure Coast
01.2024 - Current
Receptionist
Family HealthCare Network
04.2023 - 09.2023
Externship
Pain Clinics of Central California
11.2021 - 12.2021
- Medical Office Administration
- BLS AHA Certified
Medical Office Administration -
San Joaquin Valley College
High School -
Redwood High School
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