Cassandra Glass
Rochester,NY
Summary
Ambitious, career-focused job seeker, Dependable and compassionate Advocate with outstanding communication skills. Hardworking and reliable with strong ability offering life skills and social skills. Highly organized, proactive and punctual with team-oriented mentality. Goes extra mile to provide assistance to victims of abuse through proficient knowledge of court procedures, and network of resources.
Overview
25
25
years of professional experience
Work History
Caregiver
Happierathome
Rochester, New York
07.2025 - Current
- Provided personal care and assistance with daily living activities for clients.
- Assisted clients with medication management and adherence to prescribed schedules.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Peer Advocate/Housing Stability Coordinator
Person Centered Housing
Rochester, NY
10.2023 - Current
- Maintained strict data confidentiality and privacy on information related to individuals.
- Assisted families with obtaining resources such as medical care, housing, food, and employment opportunities.
- Maintained accurate records of all client contacts including documenting progress notes into an electronic database system.
- Coordinated referrals for mental health services and other specialized services.
- Provided case management services to individuals in need of assistance.
- Used meetings to help clients prioritize actions and establish short- and long-term goals related to housing issues.
- Assisted individuals in navigating housing resources and service options.
Van Driver
Urban Leauge
Rochester , NY
06.2022 - 07.2023
- Achieved clean driving record for 10 years with no points, moving violations or preventable accidents.
- Documented and maintained daily logs, expense reports, trip reports and inspection reports.
- Navigated and planned each route with up-to-date GPS support, accounting for weather or construction delays to prevent costly and avoidable delays.
- Mastered state, local and federal traffic laws and regulations, resulting in safe on-time deliveries and satisfied customers.
- Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
Cleaning Assistant
Clean Craft
Rochester , NY
10.2021 - 01.2023
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Sanitized frequented areas and equipment using approved supplies.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Shelter Staff Member
Bethany House
Rochester, NY
12.2020 - 01.2022
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Made referrals to utilize community resources for resident's needs.
- Managed programming and administrative aspects of this temporary homeless shelter for women and children, many with dual diagnoses.
- Guided clients through transition to independent living within community.
Caregiver
All About Your Home Care
Rochester, New York
01.2001 - 01.2002
- Assisted clients with daily living activities and personal care.
- Monitored client health and reported changes to medical staff.
- Developed and maintained positive relationships with clients and families.
Education
GED -
Schools Without Walls
West Main Street01.2004
Skills
- Emotional Awareness
- Treatment Plans Knowledge
- Progress Evaluations Understanding
- Team Building
- Customer Service
- Case management
- Resource coordination
- Client assessment
- Time management
Timeline
Caregiver
Happierathome
07.2025 - Current
Peer Advocate/Housing Stability Coordinator
Person Centered Housing
10.2023 - Current
Van Driver
Urban Leauge
06.2022 - 07.2023
Cleaning Assistant
Clean Craft
10.2021 - 01.2023
Shelter Staff Member
Bethany House
12.2020 - 01.2022
Caregiver
All About Your Home Care
01.2001 - 01.2002
GED -
Schools Without Walls