Cassandra Gobis
Mentor,OH
Summary
Outgoing and service-oriented individual with a robust background in personal assistance, retail, and bar management. Known for effective communication and problem-solving skills, ensuring seamless operations and customer satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Personal Assistant & Artist Management
Super Cool Management
Brighton, United Kingdom
06.2019 - Current
- Review and respond to emails on behalf of the client, managing priorities effectively.
- Draft and format documents, ensuring clarity and professionalism in all correspondence.
- Arrange and facilitate meetings, including logistics and agendas, to enhance productivity.
- Act as a communication liaison between clients and customers, fostering collaboration and information sharing.
- Streamline filing systems for easy access to important documents and records.
- Provide personal assistance with errands and tasks, supporting work-life balance for clients.
- Perform calendar management and scheduling of appointments for clients.
- Coordinate travel arrangements, including flights, accommodations, and itineraries, for business trips.
- Manage clients' web stores, fulfilling orders, and responding to customer inquiries.
Shop Manager
Dead Slow Co.
Brighton, United Kingdom
05.2019 - 08.2023
- Developed and maintained strong customer relationships to encourage repeat business.
- Resolved customer complaints promptly and professionally.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Ensured compliance with operational policies and procedures to maintain a safe work environment.
- Resolved operational issues swiftly to minimize disruptions and enhance customer satisfaction.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Developed and implemented procedures for the efficient operation of the shop.
- Collaborated with team members to develop promotional strategies that increased foot traffic.
Bar Manager
Taco Tontos
Lakewood, OH
01.2014 - 04.2019
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Developed engaging drink menus that enhanced customer experience and increased sales.
- Coordinated special events and promotions to boost bar attendance and customer engagement.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Monitored patron alcohol consumption to encourage safety.
- Reorganized bar stations to streamline service flow.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Managed supplier relations to negotiate favorable terms and maintain quality inventory.
- Conducted regular inspections to maintain cleanliness and organization of bar areas.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Collaborated with kitchen staff to pair drinks with menu items for enhanced customer satisfaction.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Monitored bar expenses and implemented cost-saving measures to improve profitability.
- Established standard operating procedures for bar operations to ensure consistency.
- Trained staff on mixology techniques to elevate drink preparation quality.
- Managed cash handling procedures to ensure accuracy and security in financial transactions.
- Maintained compliance with local alcohol laws and regulations to avoid penalties.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
Bartender
Foundry Concert Club
Lakewood, OH
06.2013 - 03.2015
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Prepared a variety of cocktails and beverages to meet customer preferences.
- Ensured cleanliness and organization of bar area throughout shifts.
- Implemented efficient workflow practices to speed up service during peak hours.
- Maintained compliance with health and safety regulations while serving.
- Handled cash transactions accurately, ensuring proper change was given.
- Assisted in managing bar supplies, preventing shortages during busy nights.
- Utilized POS system effectively for order processing and inventory tracking.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Monitored bar inventory and communicated restock needs to management.
- Engaged with customers to enhance their experience and satisfaction.
- Resolved customer complaints promptly to maintain a positive atmosphere.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Key Holder Supervisor
The Mission Boutique
Lakewood , OH
01.2009 - 03.2013
- Coordinated daily store operations to ensure seamless customer experiences.
- Implemented visual merchandising strategies to boost product visibility and appeal.
- Supervised cash handling procedures to ensure accuracy and compliance.
- Trained new employees on store policies and customer service best practices.
- Conducted regular inventory audits to maintain optimal stock levels.
- Created monthly promotional newsletters for the mailing list.
- Responded promptly to customer inquiries regarding product availability.
- Managed web store inventory and processed online orders.
- Maintained a clean and organized store environment to enhance customer experience.
- Performed daily cash management duties including deposits, audits.
- Recruited, interviewed and trained new key holders.
- Identified opportunities to reduce costs through process improvements.
Store Manager
Spirit Halloween
Mentor, Ohio
01.2007 - 01.2009
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Led a team of staff members to improve store operations and elevate customer service standards.
- Monitored budget allocations and adjusted expenditures to maximize profitability and reduce costs.
- Developed and implemented visual merchandising strategies to enhance product visibility and drive customer engagement.
- Conducted training sessions to enhance team skills and promote employee growth and development.
- Maintained inventory control systems to ensure accurate stock levels and minimize discrepancies.
- Executed promotional campaigns effectively to boost seasonal sales and enhance customer attraction.
- Optimized checkout processes to reduce wait times and improve overall customer satisfaction.
- Implemented loss prevention strategies to safeguard assets and reduce shrinkage.
Store Manager
Spencer Gifts
Richmond, Ohio
04.2004 - 01.2009
- Resolved customer complaints in a timely manner.
- Established operational compliance protocols to maintain store safety and security standards.
- Organized store layout changes to improve traffic flow and encourage product exploration.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established customer service standards and monitored staff compliance.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Education
High School Diploma -
ECOT
Mentor06-2006
Skills
- Customer service
- Team leadership
- Interpersonal communication
- Quality assurance
- Safe serving practices
- Service oriented
- Creative thinking capacity
- Operational compliance
Certification
ServSafe Alchohol & Food Handler
Timeline
Personal Assistant & Artist Management
Super Cool Management
06.2019 - Current
Shop Manager
Dead Slow Co.
05.2019 - 08.2023
Bar Manager
Taco Tontos
01.2014 - 04.2019
Bartender
Foundry Concert Club
06.2013 - 03.2015
Key Holder Supervisor
The Mission Boutique
01.2009 - 03.2013
Store Manager
Spirit Halloween
01.2007 - 01.2009
Store Manager
Spencer Gifts
04.2004 - 01.2009
High School Diploma -
ECOT