CASSANDRA GODFREY
Covington,GA
Summary
Dynamic customer service professional with over ten years of managing various complex and sensitive situations in inventory management (domestic and international customers, products, services, vendors, etc.) and customer service.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Charter Communications (Spectrum)
Atlanta, GA
01.2020 - Current
- Build and maintain strong client relationships to ensure leads, acquisition of sales and maximize productivity
- Provide comprehensive follow-up with prospective customers; respond to customer complaints by providing complimentary resolutions that satisfy customer needs and business objectives
- Assist customers with product selections and purchases (i.e., e-service transactions); increase sales through upselling products based on customer’s historical purchases and preferences
- Train new employees on basic customer service techniques and procedures
Inventory Control Specialist
Pep Boys
Atlanta, GA
01.2017 - 01.2019
- Regularly ensured that inventory counts are completed in a timely fashion
- Filed claims with manufacturers/sellers upon receipt of defective inventory
- Collaborated with work teams to devise ways to dispose or store obsolete items in inventory
- Audited store inventory and submitted reports to management
Claims Associate
Best IRS (FEMA)
Atlanta, GA
01.2017 - 12.2017
- Handled all incoming claims and reviewed all pertinent documentation required to determine eligibility; collected claimants’ data and filed in electronic database
- Provided claimants with application status (i.e., confirmation of receipt, pending, processed, denied, etc.); analyzed and resolved insurance denials including coding review to prevent errors within appeals’ process
- Verified the validity of the claimants’ supporting documentation; notified claimants of discrepancies by providing high quality research to resolve inquiries related to fraud claims
- Transmitted claims for payment and further investigation; timely notified (telephonically and written) denied claimants of appeals’ process
Inventory Specialist
PPG Industries, Inc.
Atlanta, GA
01.2011 - 12.2016
- Maintained all supporting documentation and pertinent inventory paperwork and accurately entered inventory data in company database
- Ordered and received product/merchandise and routed purchase requisitions for approval
- Collaborated with product team specialists to assist in streamlining processes and improving supply time-lines (from application to delivery)
- Tracked, verified and reconciled stock usage to maintain 100% accounting of merchandise
Packer
General Mills
Covington, GA
01.2010 - 12.2011
- Developed and implemented a new storage system that improved productivity, increased accuracy and efficiency and reduced fragile materials’ cost by 50%
- Labeled, organized and arranged packaged merchandise into the warehouse and trucks for shipment
- Examined merchandise/products, packed boxes/containers and checked it against the specifications’ list
- Maintained compliance with all OSHA safety guidelines and corporate regulations
Customer Service Representative
AT&T
Covington, GA
01.2003 - 12.2007
- Responsible for customer service in The Digital Equipment Division; duties included: answering customer queries, problem solving (i.e
- Striving for quick complaint resolution, avoiding escalation of issues) and providing detailed information on new products/services
- Provided excellent customer service to new and existing customers by building and maintaining enduring customer relationships, thereby exceeding the company’s expected monthly sales
- Responded and resolved customers’ questions and products
- Provided support to the sales team, ensuring achievement of all sales and service objectives
- Generated repeat business through actively responding to customers’ needs, articulating products benefits and creating solutions that provide value to the customer
Mortgage Loan Processor
Hunter’s Mortgage Corporation
Atlanta, GA
01.2003 - 12.2003
- Primary point of contact for the process of loan applications; renewed new loan applications for compliance, accuracy and completion
- Submitted credit documentation including automated findings of borrowers’ criteria; routed to underwriting to obtain final approval
- Interacted with third-party vendors to obtain supplementary application documentation (i.e., credit reports, appraisals, title reports, flood certifications and tax transcripts)
- Documented any potential issues during the loan process regarding loan reasonableness or potential fraud/misrepresentation; escalated potential issues to the next level manager or Loan Risk and Recovery department
Level II Specialist/Administrative Assistant
Lucent Technology
Covington, GA
01.1998 - 12.2003
- Independently managed inventory control systems including anticipating stock room supply requirements and updating locator information
- Consistently achieved a 100% accuracy on charge-back, vendor returns and adjustments
- Responsible for managing several inventory products/services and associated fees
- Responsible for record retention of documentation relating to all incoming inventory
Education
Associate of Science -
Atlanta Metropolitan College
Atlanta09.2024
Skills
MS Office Suite 2010
Database Management
Inventory Software
Strong Customer Service
Typing: 55 wpm
Claims Adjuster
Customer Service
Teamwork
Problem-Solving
Teamwork and Collaboration
Time Management
Customer Engagement
Reliability and punctuality
Customer Needs Assessment
Certification
Certified Claims Adjuster
Timeline
Retail Sales Associate
Charter Communications (Spectrum)
01.2020 - Current
Inventory Control Specialist
Pep Boys
01.2017 - 01.2019
Claims Associate
Best IRS (FEMA)
01.2017 - 12.2017
Inventory Specialist
PPG Industries, Inc.
01.2011 - 12.2016
Packer
General Mills
01.2010 - 12.2011
Customer Service Representative
AT&T
01.2003 - 12.2007
Mortgage Loan Processor
Hunter’s Mortgage Corporation
01.2003 - 12.2003
Level II Specialist/Administrative Assistant
Lucent Technology
01.1998 - 12.2003
Associate of Science -
Atlanta Metropolitan College