Cassandra Gollbach
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
25
25
years of professional experience
Work History
Assistant Account Manager
A and Z Trucking
09.2024 - Current
- Analyzed and reported on customer activity, business trends and areas of concern.
- Maintained accurate records of client interactions, ensuring all relevant information was easily accessible for future reference.
- Provided exceptional customer service through regular communication with clients regarding their account status.
- Recorded accurate and efficient records in customer database.
- Presented professional image consistent with company's brand values.
- Accurately record data into internal systems such as our TMS, Excel, and workflow checklists.
- Provide quality customer service and be an effective liaison between the customer, Drivers, customer service, and internal operations
Supply Logistics Associate
Contract
06.2024 - Current
- Check near expiry, orders for delivery, and status of goods in Quarantine and Manufacturing-Pro system.
- Complete daily stock transactions reconciliation to achieve targeted stock accuracy.
- Responsible for replenishment of material when items are low.
- Track all equipment to ensure they are in place and in use with compliance from team.
- Ensure only clean and properly labeled materials are issued to production and that all rejected material are promptly treated and disposal taken in line with standard operating procedures.
- Identify and implement continuous improvement projects for departmental systems and processes.
- Provide cover of material and components for all aspects of the Product Stream on time, in right quantity and quality
- Ensure prompt data entry input for the receipt, inspection, and issuance of raw and packaging materials.
- Maintain accurate and timely dispatch of all receipts and issuing transactions.
- Ensure compliance to good manufacturing practices and employee health and standards policy to reduce accident in all warehouse operations.
- Control and co-ordinate availability of raw and packaging materials to manufacturing operations to ensure strict adherence to first in first out and effective inventory control.
- Ensure immediate posting of all stock transaction documents so they reflect the true inventory balances.
- Identify and prepare a list of obsolete, slow moving, rejected and rationalized materials for management action and to minimize storage and operational costs.
- Conduct audits in conjunction with the quality assurance process with the Raw & Packaging warehouse to enhance good manufacturing practices.
Customer Service Representative
AFEX
03.2024 - 05.2025
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Documented, researched, and resolved customer service issues
- Collaborated across departments to resolve customer-related issues
- Enhanced customer satisfaction with fast, knowledgeable service
- Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions
- Monitored social media platforms for relevant customer feedback and responded accordingly
- Provided accurate information about products and services to customers
- Collaborated with other departments to ensure prompt resolution of customer concerns
- Analyzed customer feedback to identify trends and suggested improvements for business
Supply Chain Study Associate
Contract GSK
06.2024 - 09.2024
- Complete daily stock transactions reconciliation to achieve targeted stock accuracy.
- Check near expiry, orders for delivery, and status of goods in Quarantine and Manufacturing-Pro system.
- Responsible for replenishment of material when items are low.
- Track all equipment to ensure they are in place and in use with compliance from team.
- Ensure only clean and properly labeled materials are issued to production and that all rejected material are promptly treated and disposal taken in line with standard operating procedures.
- Identify and implement continuous improvement projects for departmental systems and processes.
- Provide cover of material and components for all aspects of the Product Stream on time, in right quantity and quality
- Provide training on standard operating procedures.
- Ensure prompt data entry input for the receipt, inspection, and issuance of raw and packaging materials.
- Maintain accurate and timely dispatch of all receipts and issuing transactions.
- Ensure compliance to good manufacturing practices and employee health and standards policy to reduce accident in all warehouse operations.
- Control and co-ordinate availability of raw and packaging materials to manufacturing operations to ensure strict adherence to first in first out and effective inventory control.
- Work with the Production Planner and Process Team Leaders to manage the tensions of raw material requirements and production schedule targets for various product streams.
- Ensure immediate posting of all stock transaction documents so they reflect the true inventory balances.
- Identify and prepare a list of obsolete, slow moving, rejected and rationalized materials for management action and to minimize storage and operational costs.
- Conduct audits in conjunction with the quality assurance process with the Raw & Packaging warehouse to enhance good manufacturing practices. Complete daily stock transactions reconciliation to achieve targeted stock accuracy.
- Check near expiry, orders for delivery, and status of goods in Quarantine and Manufacturing-Pro system.
- Responsible for replenishment of material when items are low.
- Track all equipment to ensure they are in place and in use with compliance from team.
- Ensure only clean and properly labeled materials are issued to production and that all rejected material are promptly treated and disposal taken in line with standard operating procedures.
- Identify and implement continuous improvement projects for departmental systems and processes.
- Provide cover of material and components for all aspects of the Product Stream on time, in right quantity and quality
- Provide training on standard operating procedures.
- Ensure prompt data entry input for the receipt, inspection, and issuance of raw and packaging materials.
- Maintain accurate and timely dispatch of all receipts and issuing transactions.
- Ensure compliance to good manufacturing practices and employee health and standards policy to reduce accident in all warehouse operations.
- Control and co-ordinate availability of raw and packaging materials to manufacturing operations to ensure strict adherence to first in first out and effective inventory control.
- Work with the Production Planner and Process Team Leaders to manage the tensions of raw material requirements and production schedule targets for various product streams.
- Ensure immediate posting of all stock transaction documents so they reflect the true inventory balances.
- Identify and prepare a list of obsolete, slow moving, rejected and rationalized materials for management action and to minimize storage and operational costs.
- Conduct audits in conjunction with the quality assurance process with the Raw & Packaging warehouse to enhance good manufacturing practices.
Logistics Supervisor
Coty- HFC
10.2017 - 02.2024
- Met timetables by quickly resolving transportation, logistics and customer issues
- Tracked and improved supply chain management by establishing specific performance measurement systems
- Achieved financial targets with effective negotiation of transportation rates and services
- Communicated with freight forwarders and carriers to facilitate favorable partnerships and reduce costs
- Implemented safety standards within warehouse environment to reduce accidents and injuries
- Oversaw daily operations of warehouse and transportation teams, ensuring efficiency and timeliness
- Analyzed data to identify areas for improvement in logistics process, implementing changes as needed
- Promoted and enforced adherence to safety protocols and OSHA requirements for logistics team
- Maintained relationships with carriers and negotiated contracts to secure best rates and service levels
- Calculated load distribution requirements to identify proper packaging and vehicle transport requirements
- Established departmental goals aligned with overall company objectives
- Trained new team members on company procedures, software systems, and other relevant information
- Evaluated employee performance through reviews, providing feedback for professional growth opportunities
- Ensured compliance with local, state, federal, and international regulations governing transportation of goods
- Streamlined communication between logistics team members through weekly meetings or project management tools
- Collaborated with sales and customer service teams to resolve any issues related to shipments or deliveries
- Verified completion of employee training related to SOP compliance
Logistics Coordinator
Boon Edam
04.2012 - 10.2017
- Maintained updated shipment status, tracking and tracing loads while in transit
- Supported shipping department operations and inventory control
- Drafted shipment documents, including BOLs, packing lists, invoices, and shipping labels
- Streamlined communication channels between departments involved in order fulfillment
- Communicated with carriers to confirm delivery windows and reduce shipment delays
- Drafted shipment BOLs, packing lists, invoices and shipping labels
- Tracked and traced in-transit loads to stay updated on shipment status
- Conducted regular audits of warehouse operations to identify inefficiencies and areas for improvement
- Assisted in creating logistics policies, standard operating procedures, and best practices for organization
- Negotiated shipping rates with carriers to minimize transportation costs
- Supported seamless imports and exports, accurately completing customs paperwork and shipping manifests
- Maintained accurate records of all incoming and outgoing shipments using inventory management software or systems
- Participated in cross-functional projects aimed at improving overall supply chain efficiency
- Researched and gathered information regarding accessory charges or changes to shipment details
- Ensured compliance with import/export regulations by staying current on customs requirements and documentation procedures
- Evaluated carrier performance regularly through scorecards or other metrics
- Developed strong relationships with key vendors and carriers to optimize supply chain performance
- Organized warehouse layout for efficient storage and retrieval of products
- Set appointments for receiving or delivery and followed-up with destination personnel to confirm receipt
Transportation Supervisor
Menlo Worldwide
07.2004 - 03.2011
- Met schedule demands by planning efficient transportation routes
- Managed team performance, monitoring field work and correcting issues quickly to maintain service levels
- Maintained team safety by enforcing roles and regulations
- Supervised vehicle maintenance programs to ensure safe and reliable transportation
- Oversaw fleet management activities such as vehicle acquisition, registration, insurance, and disposal
- Conducted regular audits of transportation records to identify discrepancies or inefficiencies
- Monitored inventory levels to maintain optimal stock and prevent shortages or delays
- Coordinated transportation schedules for efficient delivery of goods and materials
- Managed logistics operations to ensure timely and cost-effective transport solutions
- Prepared detailed reports on transportation activities, costs, and performance metrics
- Resolved any issues that arose during transportation process in timely manner
- Developed strong relationships with vendors, carriers, and clients to improve service quality
- Collaborated with other departments within organization to achieve overall business objectives
- Evaluated existing transportation strategies and made recommendations for improvements when needed
- Assessed potential risks associated with various modes of transport and implemented preventative measures accordingly
- Implemented safety procedures in compliance with industry regulations and company policies
- Ensured proper documentation was completed for all shipments, including customs paperwork
- Trained new employees on transportation processes, procedures, and best practices
- Drove forklifts and other operating equipment to move heavy loads and support team by promptly completing tasks
- Conducted regular personnel reviews with departmental personnel
- Encouraged safe work practices and rectified job site hazards
Customer Service Representative
Hub Group
04.2000 - 06.2003
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Managed customer calls efficiently in fast-paced call center environment
- Anticipated needs and resolved problems to keep customers happy
- Documented, researched and resolved customer service issues
- Built trusting relationship with customers to better understand needs
- Handled customer inquiries, payments and service requests
- Answered inbound calls to handle various concerns, set appointments and close sales
- Enhanced customer satisfaction with fast, knowledgeable service
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Contributed to team effort by meeting performance goals and assisting colleagues when needed
- Trained new Customer Service Representatives on company policies, procedures, and best practices
- Processed orders, prepared correspondences, and completed required documentation
- Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively
Education
High School Diploma -
Oakland Community College
Bloomfield Hills, MIHigh School Diploma -
Johnston Community College
Smithfield, NC05-2026
High School Diploma -
Clarkston High School
Clarkston05-1993
Skills
- Accounts receivable
- Microsoft Excel
- Accounts payable
- Invoice processing
- Teamwork
- Problem-solving
- Time management
- Multitasking
- Attention to detail
Timeline
Assistant Account Manager
A and Z Trucking
09.2024 - Current
Supply Logistics Associate
Contract
06.2024 - Current
Supply Chain Study Associate
Contract GSK
06.2024 - 09.2024
Customer Service Representative
AFEX
03.2024 - 05.2025
Logistics Supervisor
Coty- HFC
10.2017 - 02.2024
Logistics Coordinator
Boon Edam
04.2012 - 10.2017
Transportation Supervisor
Menlo Worldwide
07.2004 - 03.2011
Customer Service Representative
Hub Group
04.2000 - 06.2003
High School Diploma -
Oakland Community College
High School Diploma -
Johnston Community College
High School Diploma -
Clarkston High School
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