Cassandra Gonzalez
Summary
Certified Hairstylist with extensive customer service background successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
5
5
years of professional experience
Work History
Store Manager
Great Clips
12.2021 - 02.2024
- Developed and implemented successful staff incentive programs to motivate employees.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Trained and guided team members to maintain high productivity and performance metrics.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
Supercuts
08.2019 - 08.2021
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Cosmetology Operator License - Cosmetology
Texas College of Cosmetology
Lubbock, TX06.2019
Associate of Arts - Digital Media
The Art Institute of New York City
05.2016
Skills
- Friendly Communication
- Adaptable to Changing Client Needs
- Employee Training
- Tool, Equipment, and Surface Sanitizing
- Salon Management
- Professionalism and Ethics
- Customer Consultation
- Trend Awareness
- Clear Communication
- Performance Evaluation and Monitoring
- Multitasking and Organization
Languages
Spanish
Professional Working
Timeline
Store Manager
Great Clips
12.2021 - 02.2024
Store Manager
Supercuts
08.2019 - 08.2021
Cosmetology Operator License - Cosmetology
Texas College of Cosmetology
Associate of Arts - Digital Media
The Art Institute of New York City
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