CASSANDRA GONZALEZ
Garden Grove
Summary
Knowledge of fostering positive student interactions and maintaining a safe, supportive environment. Strong leadership, communication, and organizational skills with the ability to supervise staff, manage daily program operations, and foster a safe, inclusive, and engaging learning environment. Committed to promoting children's academic, social, and emotional growth while ensuring program excellence and compliance with safety standards
Overview
6
6
years of professional experience
1
1
Certification
Work History
CYD Teacher 2
YMCA of Orange County
11.2024 - Current
- Collaborated with colleagues to enhance student learning outcomes and program effectiveness.
- Facilitated extracurricular activities, promoting social skills and teamwork among students.
- Adapted teaching strategies based on diverse learning styles and individual student needs.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Mentored new staff, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Supervised groups of up to 20 children, ensuring safety and well-being during sessions.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Utilized creative problem-solving skills when faced with unexpected challenges or obstacles during program implementation.
- Achieved significant improvements in students' social skills through regular group activities and discussions.
Tustin ELOP Volunteer
YMCA of Orange
10.2024 - 11.2024
- Assisted in enhancing participant engagement and overall experience.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported staff in daily operations, contributing to smooth workflow and efficient service delivery.
- Engaged with diverse populations, fostering inclusivity and a welcoming environment at the YMCA.
Front Desk Manager
American Garage Door Distribution Center
08.2023 - 11.2023
- Provided customer service to guests, resolving any problems or complaints in a professional manner.
- Performed daily audits to ensure accuracy of customer records.
- Created and maintained filing systems for customer records.
- Developed and implemented systems to ensure accuracy of customer billing.
- Managed customer complaints and resolved disputes.
- Oversaw the daily operations of the front desk and ensured adherence to standards.
- Processed customer payments and resolved billing issues.
Behavioral Therapist
Advanced Behavioral Health Inc.
11.2022 - 06.2023
- Utilized data collection to track and measure progress in achieving goals.
- Utilized positive reinforcement strategies to promote pro-social behavior.
- Assisted clients in developing positive relationships with peers and adults.
- Collaborated with multidisciplinary teams to ensure client progress.
- Assisted in the development of individualized behavior plans and provided ongoing monitoring and evaluation.
- Developed and implemented individualized treatment plans to address specific needs.
- Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
- Helped teach important social, play, and basic life skills.
Fulfillment Expert
Target
05.2022 - 10.2022
- Developed and implemented a quality control process to ensure accuracy of orders.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Analyzed customer feedback and implemented changes to address customer issues and improve customer satisfaction.
- Trained and supervised staff on order fulfillment processes and procedures.
- Collaborated with colleagues to optimize store layout.
Cashier
Target
10.2020 - 03.2021
- Balanced the cash drawer by meticulously counting cash at the beginning and end of every shift.
- Maintained checkout operations by following policies and procedures and reporting any needed adjustments.
- Provided customer service support to ensure customer satisfaction.
- Experienced in handling customer disputes in a professional and courteous manner.
- Experienced in managing large amounts of cash and balancing cash drawers.
- Assisted with training new cashiers.
- Reconciled the cash register prior to close, balancing all cash, credit cards, and checks.
Guest Advocate
Target
10.2020 - 05.2020
- Demonstrated exceptional communication skills in handling multiple guest interactions daily.
- Utilized active listening skills to effectively address and resolve guest complaints, resulting in a decrease in negative feedback.
- Trained and mentored new guest advocates on best practices for customer engagement, resulting in improved performance metrics and faster onboarding.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated customers about billing, payment processing, and support policies and procedures.
- Provided friendly service and assistance to clients.
Education
Associate Degree - Pre-Nursing
Irvine Valley College
Irvine, CA06-2027
High School Diploma - undefined
Garden Grove High School
Garden Grove, CA06.2019
Skills
- Time Management
- Customer Service
- Child Care & Youth Development
- Classroom & Behavior Management
- Relationship Building
- Strong Communication (Verbal & Written)
- Team Collaboration
- Critical Thinking
- Decision-Making
- Conflict Resolution
- Bilingual (English & Spanish)
Certification
CPR Certified
Timeline
CYD Teacher 2
YMCA of Orange County
11.2024 - Current
Tustin ELOP Volunteer
YMCA of Orange
10.2024 - 11.2024
Front Desk Manager
American Garage Door Distribution Center
08.2023 - 11.2023
Behavioral Therapist
Advanced Behavioral Health Inc.
11.2022 - 06.2023
Fulfillment Expert
Target
05.2022 - 10.2022
Cashier
Target
10.2020 - 03.2021
Guest Advocate
Target
10.2020 - 05.2020
High School Diploma - undefined
Garden Grove High School
Associate Degree - Pre-Nursing
Irvine Valley College