Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cassandra Goulden

Hampton,GA

Summary

Manager promoting 10 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager

Burger King
03.2018 - 01.2019
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
  • Coached team on effective upselling and cross-selling methods
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Managed customer service by training staff, overseeing operations and resolving issues quickly
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy
  • Counted cash drawers and made bank deposits
  • Scheduled team members based on coverage needs and personal strengths

Assistant Manager

Burger King
02.2014 - 12.2017
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Coached team on effective upselling and cross-selling methods
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Counted cash drawers and made bank deposits
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention
  • Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts
  • Trained [Number] new employees and volunteers to operate cash register and properly prepare food

Head Server

Bay Breeze And Sea Breeze Seafood Restaurants
02.2010 - 03.2014
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.

Education

High School Diploma -

Henry County High School
Locust Grove, GA
05.2005

Skills

  • Employee performance evaluations
  • Staff Supervision
  • Operations management
  • Employee scheduling
  • Training
  • Inventory Control
  • Recruiting and Interviewing
  • Cost Control
  • Budgeting
  • Staff Management
  • Product and Service Sales

Certification

  • ServSafe
  • First Aid/CPR Certified

Timeline

Assistant Manager

Burger King
03.2018 - 01.2019

Assistant Manager

Burger King
02.2014 - 12.2017

Head Server

Bay Breeze And Sea Breeze Seafood Restaurants
02.2010 - 03.2014

High School Diploma -

Henry County High School

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Cassandra Goulden